Do you know the exact part number, when i found officejet j5700, its a series and has
j5730
j5740
j5750
j5780
j5785
j5788
for the choice of printer
http://h20180.www2.hp.com/apps/Lookup?h_...
thats the page if you can confirm, just select which 1 it is and you should have any problems downloading from that site.
let me know so i can help you further if you need it
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i lost my installer for my hp officejet j5700 i find it on net but cant download
whats your printer model and your operating system?
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