You can call Honeywell at this number and request help from them.
SOURCE: Error light comes on when keying combination code
Try new batterys ,also sometimes if too full ,you will have to hit it hard to get the stuff off the lock bars that keep them from moving .
SOURCE: MSW3517 Book inside
To order replacement keys, for small chests and files, you will need to know the key numbers which can be found right around where the key goes in. It should be a stamped number, letters, or both located around the keyhole. For Personal, Home and Home/Office Safes, you will need the model number and serial number. I think that the most economical place to buy keys is from www.SentrySafeShop.com. You can do a search for "lost keys" and it will give you a screen where you can enter your model number and key number.
In Summary:
For Small Chests or Files: A lock reference number is required. It will be a letter, a number, a letter and number, or "blank" (no letter or number), engraved/located on the silver cylinder of the lock. These are model numbers 0500, 1100, 1170, etc...
For Personal, Home and Home/Office Safes: (model numbers will begin with: S0, S3, S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, ,CS,CSW,DA,DS,KS,KSW,MS,MSW,OA,OS,and SC): Indicate your model number and the safe serial number found on the front right-hand side of the door, between the hinges.
Here is the direct link to the key replacement screen: http://www.sentrysafeshop.com/Keys-Sentry-Safe-Replacement-Keys-p/keys.htm
SOURCE: We forgot the combination to our Sentry Fire Safe Model 1610 HELP
Contact SENTRY
Sentry Group
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.
This request may be faxed to us at : 585-381-2940.
The
combination will be faxed or e-mailed back to you only if requested to
do so on your correspondence and you have included a copy of a $15*
money order on your fax (please allow 24 hours for processing your
faxed request).
To pay by MasterCard or Visa please contact
our Customer Service Department at 1-800-828-1438 (please do not fax
your credit card number).
SOURCE: factory code will not open model # DA3831 safe
i am a locksmith that has worked on several of these. The safe is manufactuered with three types of lock mechanisms 1. combo dial 2. digital 3. advanced digital the advanced digital is what you have there are no green lights on it. look at the manual carefully there are 2 seperate sections on the digital key pads yours will be the second.
SOURCE: CAN NOT OPEN MY SAFE,
To retrieve your lost sentry fireproof safe combination. First, find your safe's Model and Serial Number. The Serial Number is printed on the small label on the right side of safe (on paper tag near hinge) or under handle. As this information is confidential a valid credit card and email is needed to verify a customers name and address
sentry safe combination archives searches. Do come with a service charge although it's definitely cheaper then buying a new home electronic sentry fireproof safe.
A good locksmith should be able to help you with the dialing programming instructions and lost Sentry Safe Key Replacements
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