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Make sure the printer is on, or press the "Power" button to
turn it on. Wait for the printer to finish any warm-up diagnostics or
print jobs it is performing.
Open the access cover to the print heads. This cover may be
the top cover, the front door or an ink access door on the front of the
Wait for the cartridge carriage to stop moving, making sure
it is completely stationary before putting your hand in the printer.
Lift up any clips or latches keeping the print heads or cartridges in
Remove the old print head or ink cartridge if it is part of
the cartridge, and discard it. Remove the packaging from the new print
head, making sure to peel off any protective tape or twist-off
Insert the new print head or cartridge into the empty slot.
Lower any clips or latches and make sure the print head or cartridge
does not wiggle in its spot, otherwise you need to pull it out and
reinsert it into the printer.
Close the cover you opened to access the print heads and wait
for the printer to calibrate the new print heads. Some printers may
produce an alignment page, which you can throw away.
Most toner cartridges have a pull tab on them to open the flow of the toner. Maybe you didn't pull this tab. Also most machines want you to perform an alignment process for the new cartridge and if you haven't done this it will sometimes cause the printr not to print correctly.
The old printer cartridge may have been so low on ink that it did not print properly.
Turn the printer on and open the top cover. The cartridge carrier should move to the opening. Get the new cartridge ready to install, remove the old one and install the new one. When that is finished, close the top and the cartridge carrier will return to its normal spot, probably do a head cleaning cycle and be reaady to print.
If the cartridges are old too this may be a problem. When ink gets old it can clog the cartridges. If they are old replace them with new ones. If they are new ones did you peel the protective covering off before you inserted the cartridges?
Hopes this helps