Question about Avaya 2410 Corded Phone

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I dont get the dial tone when connected to the phone line. I connect a normal phone there is dial tone. Do I need to contact to my service provider to make work the IP phone?

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  • Carl Navarro
    Carl Navarro May 11, 2010

    What did I miss here? The 2410 Digital Telephone is a multi-line digital telephone for use with an Avaya call processing system. It is designed to put convenient features and capabilities at your fingertips, including: If you plug a regular telephone into the line and it works, could it be possible that it is a regular port on the phone system and not a digital port? Just a thought.

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Hi,

I have been using Avaya for the past 6 months. I have faced similar problems. May be you can try connecting the phone in place of another IP phone and check if the problem persists. This can isolate the problem whether it is with the phone or the network.
For your reference I shall provide with the online manual.
http://support.avaya.com/elmodocs2/2410/16_300133_1a.pdf

And if you arn't able to find the solution in there, the probably you need to contact tech support.

Good luck !!!

Posted on Jun 30, 2009

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Our cordless phone says check tel line we have unplugged and plugged back in nothing called phone company they said everything was fine still our phone isnt working


You probably have a telephone wiring problem inside your home or your cordless telephone base has failed. I like to use an old corded phone for diagnostics. If you have other phones connected to the same phone line, make sure that all handsets are in standby/on hook.

First, try a different RJ-11 cable between the jack and the base. (Note: I have seen someone use a handset cord here. It doesn't work so make sure that the correct cable is in use.) If the "check tel line" message persists, connect the test phone to the jack with the RJ-11 cable. Do you hear a dial tone? If you do, then the cordless phone base has malfunctioned. If it is under warranty, contact the manufacturer. Otherwise, replace the phone.

If neither phone gets a dial tone, check if the test phone hears a dial tone at another jack on the same line, if you have one. If you have a dial tone here, then you know that the wires in the first jack or between the service box and the jack have a problem. Check the jack. There are two types of jacks: keystone and screw connections. Look for any loose conductors. For a keystone jack, you will need a punch-down tool, available at most hardware stores in the wiring section. Do not strip the wire; just push it back into the correct spot in the keystone. For screw-type jacks, strip the wire and secure it under the correct screw. See http://www.lanshack.com/wire_phone_jack.aspx for the pattern.

Find your service box. Check if any wires are dangling. I had a service upgrade where the wiring for one jack was left loose behind the siding. Once that wire was connected to the new box, all of the jacks worked. Even though the telephone company said that the service was good, try your test phone if there is an RJ-11 jack in the service box. If you do not have a dial tone, get your phone company to send a technician. The outside wiring needs to be repaired. (Most companies should repair this for free. However, some companies are trying to get more people switched to other service types.)

Do you have a DSL line? If so, where is the DSL filter? If your filter is inside, you may need to replace it. If it is part of the service box, your telephone company technician should fix it for you.

If your phone line has a dial tone at the service box and the problem isn't in the jack, then you may want to hire a professional to fix a wiring problem in the wall. Most telephone companies will provide a technician to do this for a fee.

I hope this helps.

Cindy Wells
(I have had mice damage copper wire leading to a phone line outage. Other external wiring problems were due to contractors digging too close to the phone line. With a fiber-optic service, when the modem in the service box failed, the phone lost the line and dial tone.)

Sep 16, 2017 | Lands Phones

2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

2 Answers

All 4 hand units say "line in use" How do exit tis situation? hand units model KX-TGA410, baseunit KX-TGA131


A "Line in Use" message generally means that there is no dial tone detected. Assuming that all of the handsets are in Standby and any other phones are connected to that line are also on their hooks, then you need to determine why the base isn't getting a dial tone. This can be an inside or outside wiring problem.

I like to use an old wired telephone for testing since power isn't required to use the phone. You also need another RJ-11 telephone wire. Try connecting a new RJ-11 wire between the KX-TGA131 base and the phone jack. If there is a dial tone with the new cable, you had a bad cable. If not, try the alternate phone. If the test phone has a dial tone, then the KX-TGA131 has failed or has a power problem. If the phone is under warranty, contact Panasonic.

If neither phone has a dial tone, take your test phone to another jack connected to the same phone line (number), if available. If you have a dial tone here, then the problem is in the first jack or the wiring to the jack. You can try to repair the jack yourself. Remove the cover plate and look at the jack. If any wires are loose, reconnect them to their appropriate location. See http://www.lanshack.com/wire_phone_jack.aspx for the usual patterns. There are two types of telephone jacks, keystone and screw terminals. For the keystone type, you need a punch-down tool (available at many hardware stores in the electrical section) to put the wires back in place. Do not strip the individual conductors before using the punch down tool. For screw terminals, strip the wire before securing it under the screw.

If you do not have another jack or there is no dial tone at the second jack, find the incoming telephone service box. Open the box and check the wiring. If you find an RJ-11 jack, plug in your test phone and listen for a dial tone. If there is a dial tone, you have a wiring problem. Check the jacks as above. You may want to have someone else check the wiring in the walls if there are no broken/loose wires in the jacks. Your telephone company will usually offer the service for a fee.

If you can't test the phone line at the service box or there is no dial tone at the service box, contact your telephone company. They will test the service box and should repair outside issues for free. (Some providers are trying to avoid copper repairs.)

If you have DSL, you may need to check the line filter. This filter can disrupt the dial tone when it fails. If the filter is in the interior, you are responsible for the replacement. In my service area, the DSL filter was in the service box so my telephone company repaired it.

I hope this helps.

Cindy Wells
(I've had no line issues several times. Sometimes, it was the result of a contractor cutting through underground lines. With copper wire, rodents sometimes damaged those underground wires. Once it was simply an issue of a contractor who'd left one wire loose after upgrading the service.)

Aug 26, 2017 | Lands Phones

1 Answer

HELP?Why Does my telephone say connecting?


Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)

Sep 28, 2011 | Vtech DECT 6.0 Cordless Phone with Digital...

2 Answers

Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!


This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

1 Answer

Can hook to the wifi, just not to the internet, any suggestions?


check the connection from your router to the phone line ensure you have a filter installed.
Then check the phone line with an ordinary phone to see if you get a dial tone.

If there are any problems with the dial tone or you still cannot connect, contact your service provider.

Mar 07, 2011 | Sylvania G-Netbook

1 Answer

The phone lights up when put to charge also the red light on the base,, but when the phone line is connected it wont work ..What do u think is the problem?


The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.

Dec 08, 2010 | Uniden Cordless Phone

1 Answer

Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Jun 27, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Will not dial out on landline in the tone mode but


There's something wrong with the base unit that connects to the phone line. It's not sending any audio to the phone line, which would explain why tone dialing doesn't work and people can't hear you. (Pulse dialing doesn't need the audio tones so it will still work.)

I've never run across one doing this before. The problem is almost certainly some electronic failure, and I doubt there's anything you can do other than replacing the thing. If this is still under any warranty it should be up to the manufacturer to repair or replace it. If you got this from VoIP service provider, contact their customer service department.

Feb 03, 2010 | Philips VOIP3212G/37

1 Answer

I have no dial tone on any of the five phones that I have.


if you have five phones with the same line and dont have dial tone anyone on it,then the problem is on your main line.Try to open the box where the line terminated and look if there is loosen part or detached wire.Buy,if you think that there it is good,then you need to contact your service provider because the problem is in the line outside your house and the service provider should be under their responsibility.

Nov 05, 2009 | Panasonic KX-T7630 Corded Phone

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