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is the unit sitting on a level surface? Water drains down hill, and if the drain is on the "upside" of the unit the water may never reach it to drain into the bucket.
Is there a hose drain or is it set up for a hose drain?
Hey ya! To fix this u need to block that hose connection under the Dehumidifier. This will then re direct the flow to the Bucket collection mode. I have the same problem and resolved it this way after pullng mine apart. It looks like by default that hose connection at the bottom should have a plug/cap on it and after turning on ur dehumidifier this fills up then once full it starts to over flow into the bucket... Seems a strange design but thats how they have done it.