Question about HP PSC 1401 All-In-One Printer

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Scanner not scanning

My PSC 1401 will print but it will not scan...any ideas"??

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PSC 1401 will print but it will not scan

Posted on Jul 01, 2016

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Hi !

As you have stated that you are able to print fine from the computer, that confirms that the printing mechanism is working fine, the issue seems to be with the Scanning mechanism of the printer. To check the functionality of the scanner mechanism, try to make a copy (By placing a text document on the scanner glass and then press color copy/black copy button). If the printer makes the copy, then it is confirmed that the scanner mechanism is working fine.

Cause: If the scanner bulb does not get proper power supply (Means: it should be heated to a certain temperature so that it can start making copy or scanning), this type of issue occurs.

Try to connect the printer directly to the wall outlet, so that the printer can get the complete power supply. Then try making copy using scanner glass.

If the printer does not make any copy, then check whether the scanner bulb is glowing and also check whether the scanner mechanism is moving across the scanner glass or not.

If it does not move or glow, then it should be a issue with the scanner mechanism of the printer.

If you are able to make copy from the scanner glass, then issue could be with the software side. Please get back to me with the exact result, that you are receiving when you try to scan from the HP software to scan on your computer. This will helps me to assist you in the best possible way.


I am providing you a web link which helps you to resolve the issue (If it is a issue with the scanner mechanism).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=us&lc=en&dlc=en

Hope this will resolve your issue, if not please revert back.

With Regards.
Mike.

Posted on Jun 30, 2009

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Posted on Jan 02, 2017

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SOURCE: HP 1401 Prints, not scans

Hi,
use the following link to download the latest updated drives and software from the link below. you can also get the solution

Posted on Aug 20, 2009

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