Question about Dell Inkjet 720 Printer

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My dell 924 printer will not print the blue color I have cleaned the cartridge twice but still no blue

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  • ourgolf2 Jun 30, 2009

    so by cleaning it twice it apparently did not unclog is there anything else I can do

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  • Master
  • 410 Answers

The color cartridge is empty or clogged (blue is magenta). Your were right to try cleaning it, but even new ones from the store often fail. Good luck.

Posted on Jun 30, 2009

  • Dale Burns Sr.
    Dale Burns Sr. Jul 05, 2009

    If the plugged nozzle does not clean, you can only replace the cartridge. That is the only other option.

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Hey do a power drain by removing all the cables from the rear of the printer and then hold the power button on the printer of 15-20seconds with all the cable out connecting the printer... Then power on the printer if you still see the error code message displayed on the printer display screen do a nozzle clean in the computer, check on if the printer prints the nozzle clean test page perfectly.If not remove the cartridges and clean the nozzle of the cartridges with a clean cloth and be careful so that you do not destroy the copper contacts, clean the same you see on the carrier(where you place on the cartridges). I think this should work.
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run a nozzle clean, perform the following steps:
  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
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  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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