Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Refrigerator won't cool and freezer has ice build up on back.

We have a Model GSS20IEM. This is a side by side model. The refrigerator is 5 years old. As of this week, the refrigerator won't cool and the freezer has frost on the back and ice build up on the bottom but also won't freeze.

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  • 56 Answers

Its a defrst problem most likely the defrost thermister wr55x10025

Posted on Jun 30, 2009

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SOURCE: Subzero freezer has frost/ice build up on the

Check the fan and readjust temperature control to higher. Thanks.

Posted on Oct 22, 2009

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Hotpoint G/E Side by side refrigerator Model


I have seen this issues with GE and HotPoints. I recorded video for You. Hope this will help. I replace usually both : main board and evaporator fan motor.

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How to check everything
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php
If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost heater, defrost thermostat. If the heater and thermostat are ok it’ll be the control board.




Sep 04, 2009 | GE GSS20IEM Side by Side Refrigerator

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Mar 21, 2008 | GE GSS20IEM Side by Side Refrigerator

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Freezer/water not coming out


An Ice/thick frost build up on the back wall of the freezer if a side by side .The tank will be behind the crisper drawers you will see it frozen block of ice verses water in it you can tap it to see if the water moves.. Your water inlet valve on the disp. side maybe bad as well. Is the refrig section cooling ok??

Feb 11, 2008 | GE GSS20IEM Side by Side Refrigerator

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it could be a defrost heater problem . the heating cycle is not defrosting the ice that is why your having frost build up. the heater could be damaged, thermosdisc damaged, electronic timer module damaged.try thawing it up by unpluging it for a day or two until there is no more water dripping at the back then try it again, im sure the refrigerator section would cool again for a week or two before it wouyld go back to the same problem. dont forget to bring back the setting to 5 for freezer and 35 for refrigerator in order for the thermostat to work.

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