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Hold down the power and home keys down for about 10 seconds each while
plugged into itunes. When the screen goes black, release the power
button but keep holding the home key until itunes says. We have
detected an itouch in recovery mode.
While your itouch is connected to your computer, and itunes is open, press and hold the sleep/off button (the one on the top of the itouch) until the slider comes up on the screen. Slide the slider to turn off the itouch. Now, press and hold the home button (the one right below the screen) and at the same time, press the off/sleep button again. Hold both until you see your itunes page bring up a "restore" feature. Unfortunately, when restoring, you will lose all data (songs, etc..) Hopefully, you have this data in itunes and can easily download it back onto your itouch. This is the only thing that works. Sucks that you lose everything, but at least your itouch will once again work....
i had the same problem. this is all the steps needed, calling apple isnt necessary.
first: press down on the top power button and on the menu button
second: keep pressing, eventually the screen to turn it off will pop out. ignore it and keep pressing.
third: the itouch will turn off completely but dont stop pressing
fourth: the apple sign will come out. you may now release.
fifth: now you should be able to connect to itunes that will restore your ipod.