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I would take it apart and clean out the scroll pad and no 9 button. That or throw it away, like im about to do. Mine dials numbers non stop when i open my phone and will call them and i dont press anything. these suck
It sounds like your phone is not unlocked. Did you get the phone through a different provider and your sim card through some one else? For ex, here in US, a cingular SIM will not work in a Sprint phone.