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My office jet 6500 sends faxes but the recipient receives blank documents. I tested my scanner it is fine. What else could it be?

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Make a copy to further test your scanner.

Posted on Jun 30, 2009

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Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document


Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

It is also possible that the receiver fax (the other end) has a printhead failure.

Nov 25, 2013 | Canon FAX-JX200

1 Answer

Can I fax a document with the 6500 model without a phone line?


You will need a phone line connected to the rear of the printer, into the Line in port. You could scan in the document you want to send and save it on your computer. Attach it to an e-mail and therefore send it that way. You will need the recipients e-mail address though.

Take care!
damnor01

Aug 22, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Recipient is receiving blank pages when I send a fax


The back-light has gone in the CCD _vharge coupled device) - It would be cheaper to just replace it mate.

Jun 29, 2009 | HP LaserJet 3150 All-In-One Printer

1 Answer

Faxes coming in print fine but outgoing faxes people are saying are coming out blank on their end


If outgoing faxes are turning up blank on the recipients end, you may be putting the paper to be faxed in backwards. Outgoing faxes should be sent face-down. If you are sending properly, either your scanner is failing (test it by copying a document) or the recipient is having fax issues on their end.

Jun 23, 2009 | HP 1020 Plain Paper Thermal transfer Fax

1 Answer

BLACK VERTICLE LINE IN FAXES SENT, NOT WHEN RECEIVED?


Lift to open the document cover and use a soft cloth to clean the glass were documents are scanned.Also clean the white plate on the upper side of the scanner.You identify the scanner by observing the direction documents faces while faxing.The scanner reads the document.

Nov 20, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

2 Answers

RE: SENDING FAX


The scanner glass is dirty or needs replacement. lift up the scanner door where you put original in. See the glass strip 1/2 inch by about 8 inches. clean with alchohol good. dry. test. Lawrence

Jul 18, 2008 | Sharp FO 77 Roll paper Thermal Fax

1 Answer

Document sent is blank for recipient


Hi there check the machine scanner light by putting the original in the feeder and doing a copy. If the printout comes out OK then it either could be the other fax machine you are trying to send it to or you have a intermittent fault with your scanning lamp (Section).

You also must make sure that the original is text face down.

Hope this helps you
Thanks J

Jan 08, 2008 | Panasonic KX-FP121 Plain Paper Thermal Fax

2 Answers

Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
      2. Press <Color> to send in color, or <Black> to send in black and white.

        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

      The machine starts sending automatically after the document is scanned in.

      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
  • With manual sending, you cannot use the Platen Glass to send documents.
  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

  4. Adjust the settings for your document as necessary.

  5. You can lift the handset if one is connected to the machine.

  6. Dial the recipient's number using the numeric keys or coded speed dialing.

  7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
    recipient's voice, go to step 9.)

  8. Ask the recipient to set recipient's fax machine to receive faxes.

  9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.

Jan 07, 2008 | Canon PIXMA MP530 All-In-One InkJet...

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