Question about HP Pavilion a6460t, Intel Core 2 Duo processor E4600 , 500GB 7200 rpm SATA 3Gb/s har... PC Desktop

3 Answers

HP 5189URF (K) STOPPED WORKING

What I mean by not working is that when I press a button nothing happens. Not one button provokes a response. My wireless mouse works fine however my keyboard does not. The model number is 5189URF (K). I pressed the "Connect" button on the back multiple times yet no response occurred. I have tried restarting my computer multiple times, plugging in the USB receiver in different USB ports, and even put new batteries in. However all failed to produce a result. Whats even weirder is that when I go to control panel, and go to hard ware and then under the category of "Keyboard", I click the "Check the Keyboard Status" and I see under devices "HID Keyboard Device", supposedly the wireless keyboard. It then says the location is on USB Human Interface Device and the Device Status is "This Device is working Properly".
I click on properties of device and go to drivers and there is no indication of need for driver updates or anything of the sort. Checking the program list, I find that I have a driver called "Enhanced Multimedia Keyboard Solution"
Should I find another driver and uninstall this one? Reinstall it? If so, is there a specific site I should obtain a certain version from?
Currently, I am typing this by onscreen keyboard connecting a keyboard to a USB port on my computer does not work either.

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  • 7 more comments 
  • deeble911 Jun 29, 2009

    as previously stated, i've already tried this

  • deeble911 Jun 29, 2009

    thank you but this has been done several times

  • deeble911 Jun 29, 2009

    So, do you mean to wipe out everything on the computer and start from square 1?

  • deeble911 Jun 29, 2009

    My thoughts exactly. If it is not working with everything that I have done already, it won't work if I do a whole system restore, all that will do is create more work and more tension.



    I have tried a brand new wireless usb, keyboard and even changed the mouse just in case they work together. No avail. I've plugged in 3 other keyboards and still not working.



    I have done the diagnostic tool, hardware driver reinstallation, updated the USB interface devices, both human and wireless and went into device manager uninstalled and reinstalled.

  • deeble911 Jun 29, 2009

    yes, three differrent ones, each time rebooting.

  • deeble911 Jun 30, 2009

    I refuse to take it back to the operating system, sorry - I know there is an answer out there that does not require such severity.

  • deeble911 Jun 30, 2009

    Thanks Tim, but yes, I've tried a new wireless USB receiver, a new wireless keyboard, a new wireless mouse and 3 plug in keyboards, all placed in when the computer was powered down.



    I am happy though that you acknowledged reading what I had written since you stated that you are pretty much always right. Kudos, to that.



    But please, if anyone else is going to answer this question, PLEASE take note as to what has already been done and what has already been answered to no avail. I may not be as computer savvy as the rest but I do somewhat know my way around a computer.

  • deeble911 Jun 30, 2009

    Sorry I did not use the technical PS/2 term, but yes, that is what I have meant by a wired keyboard or keyboard with a wire attached.



    I am unable to go into safe mode since the keyboard is not being recognized by the computer. I cannot press esc., F8 or anything. The keyboard, ANY keyboard does not talk to the tower anymore. No lights, no nothing. I am sorry for the tone, but I am so frustrated having to use this on-screen keyboard one click at a time. And it is so small!!! Thanks for the suggestions though, but no can do - otherwise I would have already done the safe mode.

  • deeble911 Jun 30, 2009

    1) So you have tried the PS/2 type wired keyboards, and a USB type wired keyboard? YES

    2) It sounds like the actual PS/2 port may have gone bad. The wireless receiver, does it plug into the USB port or PS/2 (you can just answer USB or PS/2 here) USB - and I have tried every USB port that I have

    If you have tried both USB and PS/2 keyboards and NEITHER work and NEITHER can get into safe mode than something extremely strange is going on.

    I would try shutting your computer down, unplugging everything. Then reconnect only the following:

    Power to the tower

    Keyboard (either usb or ps/2 is fine)

    and the monitor

    Leave everything else unplugged and try booting it up. Maybe some other peripheral attached to the PC is interfering with the keyboard. If you have only these three things plugged in and you can't get any of the 3 or 4 keyboards you have to work then the tower itself is in some strange condition. I HAVE DONE THAT ALSO - I thought possibly I had written this in the original description, but maybe not. Sorry.

    Is the tower still fairly new, if so hopefully it is still under warranty. 2 months out of it, my luck.

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3 Answers

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  • HP Master
  • 13,433 Answers

Hi

Press on the connect button on the reciver and then on the keyboard, this should pair them up, if not restart the computer and try again.

The computer doesn't know if its a wireless keyboard or wired, its getting the receiver so it assumes its working properly its not that smart.

Posted on Jun 29, 2009

  • 3 more comments 
  • Ekse Jun 29, 2009

    I see that you said - you pressed on the connect button, you need to press on the button on both devices within a certain time limit, 10-20 seconds.

  • Ekse Jun 29, 2009

    On the receiver and then on the keyboard.

  • Ekse Jun 29, 2009

    I don't know what kind of bull **** your being offered there, Certainly you do not need to start over.

    Try another keyboard and see if it works, test this one on another computer, the issue is the keyboard, not your computer! - You don't need to reinstall or start over, who is giving that kind of advice on a keyboard problem??




  • Ekse Jun 29, 2009

    Have you tried normal wired keyboards? Usb? And also the old styled round connector ones?


    Keyboard on the left and mouse on the right.


    Try both and note that the Old styled keyboard will need you to restart the computer, best to plug it in when its turned off and then turn the pc on ones you have connected the keyboard to the connector.


  • Ekse Jun 29, 2009

    When you turn on the computer, you should see somewhere on the screen generally on the bottom or the top a prompt that goes away on its own after a few seconds.

    the prompt should say, press BUTTON to enter setup or bios / cmos.

    Are you able to enter bios?
    heres some info on how to work the bios - http://www.whitecanyon.com/how-to-change... - you don't need to change anything there for now see if your able to get into bios.




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  • Master
  • 2,777 Answers

Hello there, I can definitely offer an explanation. It sounds like the actual keyboard itself has probably failed. Now hear my out on this one. The reason it shows up under keyboard devices as an HID Keyboard Device in the control panel is that it sees the receiver portion of the keyboard and the driver loads assuming there is a keyboard attached to the receiver.

Essentially what this means is that the receiver is working properly and is identifying itself as both keyboard and mouse, but the keyboard is not communicating with the receiver.

You definitely DO NOT need to wipe out your system and restore from "square one" as others have suggested. The way you can confirm that this is the case would be to acquire another keyboard to test with. You could borrow one from a friend, take one from another computer you may own, or even buy one at a store such as best buy (which will let you return it after testing, no questions asked) for testing purposes. Of course if I end up being correct (which I am quite certain that I am) you may end up wanting to keep the new keyboard. I would recommend that you test with a WIRED keyboard just to make absolutely certain that there is nothing else interfering.

Also, I guess I should have mentioned this, make sure you have tried changing the batteries out on your wireless keyboard. I assume you have tried this but just wanted to make sure to cover all the bases.

So to reiterate, the keyboard and mouse's receiver is working properly however the keyboard's signal is not getting to the receiver. As long as the batteries have been changed there is not much more you can do. Keyboards (especially wireless ones) do eventually die, some quicker than others.

Please let me know if you need clarification, if you reply to my answer here within the next 20 minutes or so I will be able to personally respond, otherwise another "expert" may get their hands on the question and suggest something silly like having you wipe out your operating system.

Thanks for your time and understanding, let me know if you need more assistance!

Tim G

Posted on Jun 30, 2009

  • 3 more comments 
  • Tim Grayson
    Tim Grayson Jun 30, 2009

    I just read in your comments and it says you have tried 3 other keyboards? You are plugging them in when the system is off, correct? Are they all USB, or PS/2 (the round smaller connector), or a mixture of both?

    I'm sorry I didn't see that part before, if that's the case you may have much bigger issues going on.

    Please let me know
    Tim


  • Tim Grayson
    Tim Grayson Jun 30, 2009

    Well I definitely never said I'm always right, I just felt I was quite certain I was right in this instance. Just to clarify, have you tried a WIRED keyboard? Have you tried both USB and PS/2 keyboards? When you first turn your computer on do the lights flash on the keyboard (this will probably only happen with a WIRED keyboard, so make sure you have that connected). As you turn on the computer immediately hit DELETE to see if it takes you to the BIOS. If that does not work, power down the computer again, and when you turn it on this time hit F8 on the keyboard repeatedly before Windows has a chance to boot. This will bring up the option to boot into regular mode, safe mode, and a few other modes of Windows.

    If it brings up this menu from you hitting F8 then you know the keyboard is communicating with the machine and that it is something in the software causing the keyboard to not work in which case you will in fact need to either do a virus / spyware scan and removal, or a reinstallation of windows.

    If you get to that menu with the different boot modes then choose safe mode and boot into that.

    Test your keyboard in there, if it works then you know it's a piece of software loading at Windows boot time that is causing the problem.

    Please let me know what you find from these things, and make sure you are using a WIRED keyboard, and when you are testing the wired keyboard make sure all other keyboards are disconnected.

    Thanks,

    Tim


  • Tim Grayson
    Tim Grayson Jun 30, 2009

    I notice that you mentioned PLUG IN keyboards, I'm guessing that is the terminology you are using to refer to a wired keyboard. Please let me know if this is not the case. Technically all the keyboards plug in...

  • Tim Grayson
    Tim Grayson Jun 30, 2009

    No problem, sorry if I came across as rude as well, I really didn't mean to be. Just want to make sure we have tried everything here.

    I will make answering easier for you here, I will put my questions by numbers, so when you reply you can just go ( 1. YES, 2. NO) ok?

    1) So you have tried the PS/2 type wired keyboards, and a USB type wired keyboard?

    2) It sounds like the actual PS/2 port may have gone bad. The wireless receiver, does it plug into the USB port or PS/2 (you can just answer USB or PS/2 here)

    If you have tried both USB and PS/2 keyboards and NEITHER work and NEITHER can get into safe mode than something extremely strange is going on.

    I would try shutting your computer down, unplugging everything. Then reconnect only the following:

    Power to the tower

    Keyboard (either usb or ps/2 is fine)

    and the monitor

    Leave everything else unplugged and try booting it up. Maybe some other peripheral attached to the PC is interfering with the keyboard. If you have only these three things plugged in and you can't get any of the 3 or 4 keyboards you have to work then the tower itself is in some strange condition.

    Is the tower still fairly new, if so hopefully it is still under warranty.

    Let me know what you find with these things, again as long as you reply within 20 min or so of this message I should be the one to answer.

    Sorry to frustrate you, I definitely want to get this fixed!

    Thanks



  • Tim Grayson
    Tim Grayson Jun 30, 2009

    Oh my, that is no good at all. I am afraid to say it but I think the motherboard on your system is acting up, there really is no other explanation. You should be able to get the BIOS up no matter what since that is at the most basic hardware level. It sounds like you are pretty technically savvy (much more so than the average user) so if you are certain that in DOS / at boot the keyboard isn't working then there is really nothing you can do short of replacing parts inside of the machine, to fix it. You could try taking it to a local computer store and seeing if they can do a quick test with one of their keyboards (just for your own sanity if nothing else, I know if it were me I would definitely do this).

    I am so sorry about all of your troubles and sorry for frustrating you even more. Hopefully I was of some help! Where are you physically located? If you're anywhere near me I'd be glad to help in person. I'm here in Minnesota.


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  • Master
  • 583 Answers

Its the issue of corrupted operating system files and not the problem of any device or usb ports.just reinstall fresh operating system and the device will start working normally.i have solved the same issue for many of my clients.goodluck.

thanks for using fixya.keep updated.
please do not forget to accept and rate this solution positively

Posted on Jun 29, 2009

  • livetech Jun 29, 2009

    i have faced this same problem thrice for my clients so i m sure that reinstalling fresh operating system is going to help 100%.trust me it will get solved.


    thanks for using fixya.keep updated.
    please do not forget to accept and rate this solution positively

  • livetech Jun 30, 2009

    reinstall fresh opearating system and everything will be fine definately.nothing to worry.


    thanks
    for using fixya.keep updated.



    please
    do not forget to accept and rate this solution positively

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