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Display says "LOCKED", won't eject disk, all other functions work. Need unlock procedure.

I think we have accidentally put the Sony DVP-S330 DVD player into a dealer lock setting. The disk that is in the player now plays fine, and all functions work, but when we try the Open button the display reads "LOCKED" and the drawer will not open. The owner's manual and the Sony web site only say to check with the dealer or repair center when this happens. From reading here and at other sites, I think we are stuck in a dealer lock setting, which allows a dealer to put the machine on display with a disk playing and prevent customers in the store from removing the disk. I've tried unplugging the machine and leaving it unplugged for 15 minutes. I've tried holding Open & Power & Return all at once, and a few other key combinations, but nothing has worked yet. Recorder will not eject exsisting disk

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  • psws Nov 28, 2007

    I have the same problem with the Sony DVP-NS355 - the disc plays, but when I press eject, it just displays the word 'Locked'

  • DaByrd Jun 13, 2008

    Had the same problem with a Sony DAV-HDX501W Home Theatre System.

    Everything worked, but when you tried to open the cd/dvd tray the screen displayed "LOCKED" and the tray never opened.

    sfxd's solution of holding STOP and OPEN for a few seconds worked!

    Thanks a million!

  • str8fan Jul 06, 2008

    My Sony DVP-NS425P DVD player has a disc in it. When I try to press the eject button to remove it, it says "locked." How do I go about fixing that? It's so frustrating!



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Had the same problem. Found an answer digging around and it worked: Press the STOP button and the OPEN button at the same time. Hold for about 10 seconds and it UNLOCKS.
I even went back to Bestbuy and they had no clue. But it worked!
Good luck.

Posted on Jan 20, 2008


Legend! thanks to all. not sure exactly what buttons but held down POWER, STOP, PLAY, EJECT all at once. The machine turned off after 10 seconds and when it was back on it was unlocked.

Posted on Oct 14, 2008

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Ali mola

Posted on Jan 19, 2013

This is a "feature" on some dvd players, especially recording ones. There should be a button you hold on the player itself to unlock it.

Posted on Jan 14, 2008

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Hi, For a quick fix just to get your disc out and maybe use another if your desparate you should be able to take a large paperclip and unbend one side so you have a straight section then at the front of your CD drive you will find a tiny hole gently slip the straight section into the hold and when you feel resistance push a bit harder and the drive should open. Meanwhile I will see what else I can find for you for a permanent fix, OK. Let me know how you go.

Posted on Nov 07, 2007

  • Jade Rallings
    Jade Rallings Nov 08, 2007

    Hi Again, Have you tried looking on your system programs for any software program that the dealer may have forgotten to uninstall that locks the CD drive as I have found several. The main ones are "Lock CD" and "CD Eject Tool" or similar. If you can find one of these in either your "Add Remove Programs" area or there may even be an icon in the righthand tray (righthand bottom corner of your screen) it could be just a small round circle.

    If you can find the software then you should either be able to adjust the settings of the program or uninstall it completely as it seems the dealers use a software program to secure the dirves in store.

    Hope this helps please let me know.


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Posted on Jan 02, 2017

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How do I unlock my Sony DVP - NS330 player, bought

Codes for-
Sony DVP-NS300, Sony DVP-NS305, Sony DVP-NS400D, Sony DVP-NS700, Sony DVP-S330, Sony DVP-S335, Sony DVP-S360, Sony DVP-S336, Sony DVP-S525D, Sony DVP-S530D, Sony DVP-S535D, Sony DVP-S536D, Sony DVP-S725D, Sony DVP-S735D
Turn on the unit with the remote controller, Wait until "no disc" appears in the unit's display. Press the keys: PAUSE, 3, 1, 4, 1, 5, 9. And "CODE" will appear in the display. Press the number key that corresponds to the disc zone you want to play within the next 5 seconds:0: All regions / 1: Region#1 / 2: R#2/... and so on. Then, within 5 seconds, press: PAUSE, POWER... and voilà. If you don't have good results, disconnect the equipment and repeat.
Put your player in standby mode and then enter: [[0] [ENTER] Default Default region code [1] [ENTER] or [UP] [ENTER] Region 1 [2] [ENTER] or [RIGHT] [ENTER] Region 2 [3] [ENTER] or [DOWN] [ENTER] Region 3 [4] [ENTER] or [LEFT] [ENTER] Region 4 [5] [ENTER] or [TITLE] [ENTER] Region 5 [6] [ENTER] or [DVDMENU] [ENTER] Region 6 [7] [ENTER] or [RETURN] [ENTER] Region 7 [8] [ENTER] or [DISPLAY] [ENTER] Region 8
Put player into standby modes by pressing power button on remote control. Then press Title button. Press Clear button. Press Power button.
Yours is not listed but these may be worth a go.
or try

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Display says "LOCKED", won't eject disk, all other functions work. Need unlock procedure.

How I got my DVD from ”lock” condition

My DVD (Panasonic m: DMR-ES10) had gone to ”locked” condition without any warning.

Perhaps the reason was that I transfered the machine when it was on and recording was going…

Guidebook didn´t help to resolve the problem, neither Internet. Finally I managed to solve the promlem . This is how i did step by step:

1) Power on
2) Hello
3) read
4) no disc
5) functions
6) to others
7) setup
8) select down arrow
9) disc
10) select right arrow
11) setings for playback
12) enter
13) ratings (level8)
14) enter
15) No limit
16) enter
17) ”The Recorder is now unlocked” (picture of open lock)
18) enter
19) return
20) return

After this DVD works normally.


Aug 11, 2007 | Sony DVP-S330 DVD Player

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