Question about Disney Mix Max Digital Media Player

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MY PLAYER WILL ONLY TURN ON IF ITS CONNECTED TO THE COMPUTER

I OWN A DISNEY MIX MAX PLAYER AND LATELY IT DOESNT WANT TO TURN ON.IT HAS NOTHING TO DO WITH IT HAVEING LOW BATERY BECAUSE WHENEVER I PLUG IT IN THE COMPUTER IT SAYS THAT THE BATERRY IS FULL AND IT IS OK TO REMOVE. I DONT KNOW WHATS WRONG WITH IT.

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Unfortunately, if the unit will not turn on when unplugged from the computer, there is nothing you can do to troubleshoot and fix the problem. The unit needs to be repaired or replaced.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please let me know if I can be of further assistance.

Posted on Jul 04, 2009

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It's possible that the battery has failed. Before you contact the manufacturer for warranty replacement I'd suggest you try the Mix Max Recovery Tool first to see if that will make a difference. You can find that at the following address.

http://digiblue.com/customer-service/faqs/disney/mixmax/14.html

Just click on the link that says Download the instructions for your latest firmware update here and follow the instructions. Keep in mind that when you get to the point where the Recovery tool tells you to press the + while connecting you need to make sure that the player is turned off and press and hold the volume up button on the player when connecting it to the computer. If this doesn't work then contact them.

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Try pressing the reset button on the bottom of the player with a tack or paper clip. If you have a SD card try removing it and then reset the player.

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http://digiblue.com/customer-service/faqs/disney/mixmax/06.html

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