Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Scanner & fax wont work

We cant get the scanner or fax to work although we apparently successfully installed the 962 on an XP Media Center SP2 box; we get Runtime Errors that prevents us from opening the all in one center, the setup utility, and when we try to scan and do all the proper steps there is no activity on the computer as expected. We are getting good communication with the printer and can print fine.

Posted by on

  • dorthe01 Dec 27, 2007

    Dell AIO can print but when I try to scan it doesn't send the information to the computer.



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 35 Answers

This issue could be occurring due to number of reasons, it could be due to the corrupt All in one software or it could be due to the scanner hardware as well, since you have confirmed that the printer prints fine you are absolutely right that the communication between the printer and the computer is good, however to know where the problem lies and to fix the issue disconnect the printer form the computer and try to make a copy form the printer itself, if the printer is able to make a copy then the printer scanner device is working absolutely fine, however if the printer scanner is unable to make a copy check if there is any error message displayed on the printer LCD, if you find any error please keep me posted so that I can send you the resolution for the relevant error, alternately you can download and install the firmware form the Dell’s support site to fix the issue, here is the link form which you can download and install the firmware:
Please make sure that you do not turn off the computer or the printer while the firmware is being downloaded or installed.
After the firmware is downloaded and installed then restart the printer and the computer.
Check if the issue is resolved, if the issue still persists then you will have to replace the printer as there is nothing much that can be done to fix the issue as the scanner hardware is failed.
If the printer is able to make a copy form the printer then try these steps:
Download and install the updated driver for the Dell’s support site, however before you download and reinstall the drivers uninstall the previous version of the driver before you install the latest version, here is how you can uninstall the previous driver.

  1. Insert the Disk labeled Dell All in one center disk in the CD ROM.
  2. Click Next and select Uninstall form the list.
  3. Click on continue to uninstall the software.
  4. After the All in one software is uninstalled disconnect the printer form the computer and the restart the system.
  5. Download the latest driver form the Dell’s support site and then install it.
Here is the link
Follow these instructions to download and install the latest drivers:
1.Click Download Now, to download the file.
2.At the Export Compliance Disclaimer window, click Yes, I Accept
this Agreement.
3.When the File Download window appears, click Save this program to
disk (Windows XP users, click Save) and click OK. The Save In: window
4.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
5.If the Download Complete window appears, click Close. The file
name icon appears on your desktop.

1.Double-click the new icon on the desktop labeled 962ENA01.exe.
The Self-Extractor window appears.
2.Click OK or Continue.
The Self-Extracting Driver Installation window appears and prompts to
extract files to C:\DELL\DRIVERS\R92834.
3.Leave all of the default settings and click Unzip or OK. If the
directory doesn't exist, you'll be prompted to create one. Click Yes. A
Self Extractor window appears and indicates C:\DELL\DRIVERS\R92834 files were
4.Click OK.
Follow the on-screen installation instructions in the window.

Malik Khan

Posted on Jan 26, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Windows XP boots re-boots after installation of SP2

try removing 1 RAM then let it boot completely,
Aftrer a success boot shut it down then put back the RAM that you removed

if the above solution did not work reformat your PC and repartition it

pls rate if this thing helps

Jan 30, 2010 | Computers & Internet

2 Answers

Cannot install fax services in xp. running xp

This might help:
Are you using the correct CD to your Windows version?!

Sep 17, 2009 | Microsoft Windows Xp Home Edition Sp2...

3 Answers

Reinstallation problem

Same error here. Compaq Visual Fortran 6.5/6.6.
I think is a problem related to Windows XP SP3.

- Solution:
Re-install Windows XP SP3 (integrated).
Right after installation (no reboot) run the CVF installer. It will work.
Then do normall installation stuff.
If you have Windows XP SP2 you won't have any problem.
Hope it helps.

Couldn't find ANY solution with SP3 installed before CVF installation.

Mar 21, 2009 | Compaq Visual Fortran Professional Edition...

1 Answer

Windows os

Its true. the Bios or HDD driver wont allow you to install Win XP on it.. This BIOS is compatible with only Win Vista. The only easy way to do it is by creating 2 partitions while installing vista. once vista is installed- install XP with Dual boot and than format the vista partition.

Feb 04, 2009 | HP Compaq nc6000 Notebook

1 Answer

C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe

I had the same problem and was able to fix it by following the instructions in this link:

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Installing Lexmark 6100 series all-in-one to new hp computer

There are some compatiblity problems between Vista and your printer. Check this web page to download a driver that may provide limited printing capability for your'll need to use Windows Scanners and Cameras or Photo Gallery for scanning.

Jan 18, 2008 | HP Pavilion Media Center a1330n - AMD...

1 Answer

Won't uninstall

Download the "cleanup utility" from dell website and run it. It will remove all traces of dell printer software from the system. Once that is done you can reinstall it.

Nov 07, 2007 | Dell 962 Photo All-In-One InkJet Printer

1 Answer


Download and install full software and driver package for your machine from brothers web site, it sounds like you have installed the print drivers but not the scanning software.

Oct 27, 2007 | Brother MFC-5440CN All-In-One InkJet...

1 Answer

Canon Scanner n650u

Try re-installing the drivers , your crash could of corrupted the installed drivers causing your issues. I have installed Media Center on my Father in Law's cpu and found that it is very unstable at times and also many of his installed programs that worked fine under Win XP SP2 either crash frequently or wont work at all. Driver support is an issue for Media Center IMO. I would recommend if you cannot get the scanner to work after you re-install them , think about changing your OS. Good Luck.

Apr 24, 2007 | Canon CanoScan N650U Flatbed Scanner

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

159 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74999 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides