Question about Dell 962 Photo All-In-One InkJet Printer

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Won't uninstall We are getting Runtime Errors on the 962 we installed on an XP Media Center SP2 box, so we tried to uninstall it but cant. There is no "uninstall" option under the program listing under All Programs and it doesn't show up in Add/Remove Programs. How can we uninstall this? Thanks.

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  • tracynjr Dec 31, 2007

    I can't uninstall my dell 962 printer either. Can't find the dell cleanup utility. Dell is no help.



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Download the "cleanup utility" from dell website and run it. It will remove all traces of dell printer software from the system. Once that is done you can reinstall it.

Posted on Dec 27, 2007


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I want to know the signification on error9401

Runtime Error Runtime Error 9401 is a common kind of computer error that can be caused by damaged registry files, damaged .log files, faulty program installation and uninstall, serious virus attacks and application confliction. Runtime Error Runtime Error 9401 problems sometimes are hard to detect by Windows operating system itself and you have to restart your computer to get rid of Runtime Error Runtime Error 9401.

Runtime Error Runtime Error 9401 can lead to:

  • Blue Screen of Death Errors

  • Registry errors

  • Obscure computer errors like ActiveX Errors, DLL errors and EXE errors

  • Serious Malware Threats

  • Slow PC Performance

  • Computer & Application Shutdown

Apr 17, 2015 | Cars & Trucks

1 Answer

Error R6002 floating point not loaded

Causes of Runtime Error R6002
Several causes exist behind this error. One of the most prominent ones is a broken link. This link apart from causing the run time error 06002 can also produce other errors like the computer not responding to any instruction at times. If a software has not been properly installed it can also produce such errors. Apart from that, use of internet without any anti-virus software can make your computer applications get infected with spyware and viruses. Such viruses can produce missing links inside your registry causing such errors.

Why are these errors caused? Many computer users are just not aware of the reasons resulting in these errors and what are the solutions to get rid of these errors. Remember, these errors can be solved very simply, and they are not going to cost you money. Usually many people exercise the option of getting professional technicians to resolve these problems. But this is not necessary. Through following the simple procedures suggested below you will be able to eliminate the error r6002.
If you take time and start noticing, you will find that the runtime errors are due to corrupted or damaged registry. You must know that the registry is the most importance place which is a storehouse of all the data, about both the software and hardware installed in the PC. When you uninstall software or remove a device there may be some traces of such actions left in the registry and manually it will be impossible to remove them. You should be having knowledge of computers to do this, since it is not advisable to access the registry without this knowledge and manually delete these files. A wrong move can result in damaging the PC irreversibly.
Therefore the only method to fix the runtime error r6002, along with many other errors, you should use the registry cleaner. With a registry cleaner you can repair the runtime error r6002 all by yourself, without seeking help of technician. This way you can save money and time, and you will also know the action to be taken next time when you encounter such errors.
Using the registry cleaner should be optimized with the antivirus cleaner, and if you program in such a manner that both the virus scanning and registry cleaner can take place simultaneously, for which purpose you should schedule these activities on the computer, and ensure that at that particular time the computer is switched on, without your botheration of checking them, they will do their job on their own, leaving you to attend to your work.

Jun 04, 2010 | Microsoft Windows XP Professional SP2

1 Answer

These are the two errors I keep getting and I cant

Try reinstalling from scratch...remove all and install the oldest and update from there....if you have a problem then go back a step the last known working version.


Nov 22, 2009 | Audio Players & Recorders

1 Answer

C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe

I had the same problem and was able to fix it by following the instructions in this link:

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Can't get all-in-one center to work

bin the printer and do not buy from dell again

Apr 28, 2008 | Dell 962 Photo All-In-One InkJet Printer

5 Answers

Phillips SAA 7130 Video Caputure Card Error

In win XP right click desktop. Click properties. Click settings tab. Change screen resolution,as necessary, to solve problem. May also need to change color quality. Good luck.

Dec 27, 2007 | Philips TV Tuner Video Capture PCI Card -...

1 Answer

Says driver not installed, gives runtime error

Download this program and run it:

Couse i think it can be registry problems

and run CHKDSK /R then restart pc

If u got help please rate this solution as FIXYA

Nov 20, 2007 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Scanner & fax wont work

This issue could be occurring due to number of reasons, it could be due to the corrupt All in one software or it could be due to the scanner hardware as well, since you have confirmed that the printer prints fine you are absolutely right that the communication between the printer and the computer is good, however to know where the problem lies and to fix the issue disconnect the printer form the computer and try to make a copy form the printer itself, if the printer is able to make a copy then the printer scanner device is working absolutely fine, however if the printer scanner is unable to make a copy check if there is any error message displayed on the printer LCD, if you find any error please keep me posted so that I can send you the resolution for the relevant error, alternately you can download and install the firmware form the Dell’s support site to fix the issue, here is the link form which you can download and install the firmware:
Please make sure that you do not turn off the computer or the printer while the firmware is being downloaded or installed.
After the firmware is downloaded and installed then restart the printer and the computer.
Check if the issue is resolved, if the issue still persists then you will have to replace the printer as there is nothing much that can be done to fix the issue as the scanner hardware is failed.
If the printer is able to make a copy form the printer then try these steps:
Download and install the updated driver for the Dell’s support site, however before you download and reinstall the drivers uninstall the previous version of the driver before you install the latest version, here is how you can uninstall the previous driver.
  1. Insert the Disk labeled Dell All in one center disk in the CD ROM.
  2. Click Next and select Uninstall form the list.
  3. Click on continue to uninstall the software.
  4. After the All in one software is uninstalled disconnect the printer form the computer and the restart the system.
  5. Download the latest driver form the Dell’s support site and then install it.
Here is the link
Follow these instructions to download and install the latest drivers:
1.Click Download Now, to download the file.
2.At the Export Compliance Disclaimer window, click Yes, I Accept
this Agreement.
3.When the File Download window appears, click Save this program to
disk (Windows XP users, click Save) and click OK. The Save In: window
4.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
5.If the Download Complete window appears, click Close. The file
name icon appears on your desktop.

1.Double-click the new icon on the desktop labeled 962ENA01.exe.
The Self-Extractor window appears.
2.Click OK or Continue.
The Self-Extracting Driver Installation window appears and prompts to
extract files to C:\DELL\DRIVERS\R92834.
3.Leave all of the default settings and click Unzip or OK. If the
directory doesn't exist, you'll be prompted to create one. Click Yes. A
Self Extractor window appears and indicates C:\DELL\DRIVERS\R92834 files were
4.Click OK.
Follow the on-screen installation instructions in the window.

Malik Khan

Nov 07, 2007 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Microsoft Visual C++ Runtime Library

just fully uninstall your pc suite from your computer restart it then install it again, normally it happens beacause of any single file is missing there unexpected way. after installing connect your phone.

Dec 23, 2006 | Nokia 6670 Handheld

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