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There is no display and not able to reach BIOS

The laptop was turned off normally in the night. While I was trying to turn on it the next morning, it failed. The phenomenon is: the screen keeps totally black for 3seconds, and then it turns to very dark gray. Nothing appears on the screen (no words or the 'hp' logo) from beginning to end. The machine also makes the startup sound, it seems like the system is trying to start.

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  • vlcb Jun 29, 2009

    The model is Hp Pavilion dv9500. Thank you very much. I have tried to connect it to an other desktop VGA monitor, even TV by s-video cable, no thing is on the screen.

    That' s a kind of common problem for HP dv9500.........

  • vlcb Jun 29, 2009

    Many thanks to Zootalaws.

    Unluckily, it is out of warranty. Is a cheaper way to solve this problem? or does HP offer a better solution for such graphic default? I costed 2000 pounds for this laptop and it only served for 1 and half year!

  • vlcb Jun 29, 2009

    I have connected them about this problem by email. They suggested several ways to identify the problem. It turns out to be a hardware problem or graphic default. Since my machine is out of warranty, they have no responsibity. I was suggested to connect the hp service centre for paying repairement.

    I guess this is it. They will probably lose several potenial customers in our uni.. Thanks again.

  • NinaE May 11, 2010

    I'd suggest connecting your laptop to a friend's VGA monitor to see if the display or other hardware is the problem.



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Did you not think that knowing what make, model of laptop could help?
It sounds like it is broken!

Posted on Jun 29, 2009

  • Z Laws Jun 29, 2009

    Looks like you are a victim of the poor graphics subsystem in the Pavilion DVs - if it is still in warranty, you are in luck! If not, $350 for a new motherboard.

  • Z Laws Jun 29, 2009

    No, you are ot the only one upset. HP are playing hardball on this one - it has cost them a lot of money, I guess.

    You could try your local consumer affairs outfit - see if they will do anything, but you will have to notify HP of the problem and get their official reply, and you have to be the original owner of the laptop.



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