The feeder pulls the paper in from just one side and not the other, thus causing a paper jam.. i dont want to damage the printer but havent been able to get it open to see if the rollers are in the right place etc.. please help and advice....
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turn the printer off..then after a while it turn back on, the jammed paper will come out automatically if it doesn't pull the paper towards you not the other way pull it forward until it is totally outside the exit tray.. dont pull it on the feeding unit cause it will damage the feeder unit and the paper might tear apart leaving a piece of it inside that would be more difficult cause you have to open the entire printer unit.
Shut down the HP 6480 by pressing the "On/Off" button on the right side of the control panel. Some paper jams will clear themselves just by turning the printer off and starting it again. Wait a few minutes after the printer has shut down and then turn it on again.
Remove the paper feed tray. If the printer does not clear the paper jam by itself, shut off the device again. Be sure to pull the tray out gently to avoid damaging the device.
Lift up the automatic document feeder. The feeder makes up the top half of printer, and it can be opened like the hood of a car. Lift the sides of it slowly. This exposes the printer mechanism and ink cartridges. Pull the jammed paper up and out of the printer mechanism with both hands. Pull it gently to ensure you don't damage any components.
After removing the paper, clean off the cylindrical, silver printer roller. Dampen a clean cloth with distilled water, and gently wipe any dirt, ink or paper off the roller. Rotate it when you're done cleaning one side, and continue rotating and cleaning until the roller is clean on all sides.
Close the automatic printer feeder. After removing all paper, close the top printer feeder and shake it to ensure it's fastened. Re-attach the printer tray by lining it up with the arrow markers on both sides of the printer.
Put one sheet of paper into the printer tray, and reset the HP 6480 by pressing and holding the "On/Off" button for 15 seconds. The printer should automatically restart and return to factory settings. It will run diagnostics and the printer cartridges should begin moving again as they print a test sheet.
Hi, You can try the following. Remove all paper from the printer and
turn printer off. Try opening the printer as if you were to remove the ink cartridges and
check for any paper jammed in the printer. If there is a paper jammed
try to remove it. if there is no paper jammed in the printer then try
the following remove all paper from the feeder and flip the printer
upside down and shake it a little. Sometimes things will fell inside of
the paper feeder and will block the paper path thus causing the printer
not to be able to pull the paper.
Hi, You can try the following. Remove all paper from the printer and turn printer off. Try opening the printer as if you were to remove the ink cartridges and check for any paper jammed in the printer. If there is a paper jammed try to remove it. if there is no paper jammed in the printer then try the following remove all paper from the feeder and flip the printer upside down and shake it a little. Sometimes things will fell inside of the paper feeder and will block the paper path thus causing the printer not to be able to pull the paper.
Sandra, on the feed swich which way is the arrow pointing to the front feeder? or to the back feeder? Get a bright flashlight and inspect the back very carefuly. I had the same problem and found a label off of a shirt inside, don't ask me how it got there I havent a clue. But it did fix the problem. You can also try turning it on and off a few times.
If the arrow is pointing to the front paper feeder then the jam is in the front, if it is pointing to the rear that is where there is a problem. Hope this will help. Leo
Normally this can be caused by
1.) damaged gears
2.) damaged feeder motor
3.) damaged paper holder(the pins that grab the paper)
in any of the above cases you will need to take apart to see what the problem is.. if its the motor then you can change it..
if it with the feeder it self id suggest you consider buying a ney one,, even if you manage to change the gears or the feeder pins you may never be able to get it to pull correctly, eighter pulling twisted or constantly causing paper jams.. The choice is your but i'd say buy a new one
If the paper is lodged too far into the printer and can't be removed: Press the power button to turn the printer off. Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer. Close the front cover. Press the power button to turn the printer back on. Resend your document to print.
Ensure that: The paper is a recommended paper for inkjet printers. You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder. The printer is on a flat, level surface. The left paper guide is against the side of the paper. You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. The left paper guide does not cause the paper to bend in the sheet feeder. Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. Envelopes or the appropriate specialty papers are selected in the printer driver. You are using a paper or envelope size supported by your printer.