Question about Visioneer OneTouch 8100 Flatbed Scanner

1 Answer

Scanner won't turn on. The scanner is plugged in and no other devices are connected to the computer but it won't power on. The power switch is on and the green light isn't. The scanner error is scanner not connected. What is wrong with it and how can I fix it?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

HI,

Please make sure all the cords are connected properly between the scanner and the PC.Next have you tired using another USB cable wire?
Also make sure you have the latest drivers for your scanner.

Try these steps and let me know if you need any more help.

Thank you for using fixya

Posted on Jun 29, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

No power , computer will not turn on


Hi, IF the system is not turning on any more, try removing the power cable, then press the power button for 10 seconds. then try to power it on again . If it is still not powering up there could be an issue wiht the power supply of the computer. But if it start to turn on, like showing the Sony logo then windows but not going to the desktop. you can try to log on using safemode. you can go there by pressing F8 on the keyboard after turning on the computer. If it still not turning on even on safe mode. there couldbe an issue with the operating system of the computer and needs to be reinstalled.
Thank you for using Fixya, your recommendation is highly appreciated for the free support.

Aug 20, 2011 | Sony VAIO V2M (VGCV2M) PC Desktop

1 Answer

My scanner used to work just fine, but suddenly it won't work anymore. It is plugged in and everything, but suddenly in Photoshop, the Xerox 7600 option under File > Import disappeared, and the WIA...


Have you tried an other USB cable??? have you tried a different USB port on the computer??? try the scanner on an other computer as well, does it have POWER???... eazy stepps to troubleshoot all types of devices is to first make sure the device has POWER, than concentrate on connectivity (cables, ports, etc...) than try it on an other computer, re-install drivers as well..., check for viruses also, when everything is clean and it still not working than replace the device... it's dead (send flowers) ha! just kidding!

Jul 23, 2011 | Xerox 7600 Flatbed Scanner

1 Answer

My gateway profile 5 won't turn on. Checked plugs


Try to power drain it. Unplug all the power related devices that are connected, like a monitor data cable or external printer, just unplug all the cables in the back after you shut down your computer, press the power switch of your computer and keep it pressed for about 45 secs, release it, plug everything back and check it if its working. As well double check if that particular socket is usable, plug something else in to see if its working.

Jun 30, 2011 | Gateway Computers & Internet

1 Answer

I have 2 Epson V500 Scanners, 1 of them I just have on standby. The one I use daily does not turn on. I tried using the cables of the standby unit already. I checked the fuses on the plugs of both...


  1. Check that the power socket switch is on Make sure your scanner's power cord is securely connected to the scanner and a working electrical outlet.
  2. If your scanner is supplied with a power adapter, make sure your scanner's AC adapter is securely connected to the scanner and a working electrical outlet.
  3. Make sure that the power outlet works. (If necessary, test it by plugging in another electrical device and turning it on.)
  4. Check that the power switch is on at the mains socket. If this is on, carefully check the power cable to ensure it is not damaged and remove then reseat it before attempting to turn the scanner on again. If your scanner has a power button, make sure that the button is depressed so it is turned on. Also, make sure that your outlet works and is not controlled by a wall switch or timer.
  5. Power off the scanner at the mains socket. Unplug the power cable from the socket, then remove and reseat the power cable from the scanner's power cable port. Plug the scanner back in at the mains and ensure the socket is switched on.
  6. If your scanner has a power button, does the power button depress when pressed? Press down firmly on the power button, if it is stiff and does not depress then there may be a problem with the button.

  7. Connect the scanner directly to the mains - not via a surge protector or extension lead. If your unit is connected via a surge protector or a power strip/extension lead, connect the unit directly to the mains socket.
  8. Try another suitable power cable. Check that other electronic devices connected to same power socket have power and try another mains socket and another power cable if necessary. Failing this try another suitable and known-working power cable. Depending on your scanner, a standard "kettle lead" or "figure of eight" power cable is used. If there is power to the scanner (indicated by an illuminated Start light), when a different power cable is used, then the fault is with the original power cable.


If the unit does not power on after following the checks above, contact Epson for support. If your scanner uses an AC adapter, then this may need to be replaced. If your scanner is over 12 months old, you can purchase a replacement AC adapter directly from Epson.

Nov 13, 2010 | Epson Perfection V500 Flatbed Scanner

2 Answers

Error no is 51.22


go to this link, and read page 12 .. your error is listed as

http://www.partshere.com/Models/Q6455A/CLJ_2600nTroubleshooting.pdf

51.20 Error

51.21 Error

51.22 Error

51.23 Error

The device has experienced an internal

hardware error.

51.20 Error-black scanner error

51.21 Error-cyan scanner error

51.22 Error-magenta scanner error

51.23 Error-yellow scanner error

Turn off the power by using the power

switch, wait at least 30 seconds, and then

turn on the power and wait for the device to

initialize.

If a surge protector is being used, remove

it. Plug the device directly into the wall

socket. Use the power switch to turn the

device on.

Laser scanners are not replaceable.
Replace the engine



please post positive feedback for me

Oct 17, 2010 | HP Color LaserJet 2600n Printer

1 Answer

When I shut down my computer my hp 4470c scanner switches on and the power button is unable to switch it off


There could be several reasons for this issue . It is not recommanded to leave hard drive connected to power when not in use . You should pull of the power plug after shutting down your pc and give it another try after reboot .
Maybe you have updated your OS and there are no more drivers available , like with Vista or W7 .
Try also by deleting driver in Device Manager and software in Control Pannel \ programs . Unplug device , reboot , reinstall sofware driver , reboot , wait for OS to be settled , connect scanner and wait for confirmation of successfull operation .
Regards

Aug 05, 2010 | HP Scanjet 4470c Flatbed Scanner

1 Answer

Same problem.Scanner does not connect to my PC with Windows XP


Did you plug the scanner's USB cable into the computer, BEFORE you installed the drivers?

This can lead to a driver conflict.
When a hardware device is connected to a computer, Windows automatically sets out to match up drivers for it. If no driver is found that ->directly matches the device, Windows matches up one of it's generic drivers. Kind of a "One size fits all", type of thing.

Then THE drivers are installed. Now Windows has a conflict of drivers.
Windows: "Do I use these, or THESE?"

Suggest you unplug the USB cable from the scanner to computer, (If plugged in) Turn the scanner off, and unplug it from power.

Then go to All Programs, (Start>Hover your mouse on All Programs), and look at the list to the right for the Agfa Snapscan software.
See if an "Uninstall" option is listed. If so click on it. (If it asks if you wish to save preferences - NO!)

If not, go to Add/Remove Programs, (Start>Control Panel>Add/Remove Programs), and find the Afga software in the list. Click on Remove.

DO NOT restart your computer, (Even if it asks)
Shut your computer down normally. (Start>Turn Off Computer>Shut Down)
Unplug your computer from power.

Press the Power ON button in, and Hold it in for a count of at least Five seconds. (Count, 1001,..1002,..1003,..1004,..1005)
Let go of the Power On button.
Do This ->Two more times.

What you are doing is clearing any CMOS Error Codes, (And resetting BIOS back to the factory default settings)

Plug your computer back into power. WAIT 1 minute, then turn it on.
After Windows has fully loaded, install the drivers from the CD disk you burned them to. If you didn't save the drivers to a CD disk, download the drivers again. Install them with the Installation Wizard.

After you're done, restart your computer.
After Windows has fully loaded again, plug the scanner back into power. If it sounds like it's resetting itself, wait until it's done. Now plug the USB cable into the computer from the scanner, turn the scanner on.

Aug 13, 2009 | Agfa SnapScan 1236s Flatbed Scanner

1 Answer

Hi my HP scan jet 3400c cannot turn on. what is a problem.


The scanner have two ports to connect to PC, USB and Parallel.

It has no Power switch.

Disconnect all cables from your scanner (USB/Parallel and power.

Plug power cable to the scanner, and then plug the power supply to an outlet.

Does it turn on ?

If not, than check the power adaptor.

If it turns on, then turn off your computer, plug the USB/Paralel connector to the scanner and to your PC and turn on your PC.

You should know that you can use only one connection for your scanner at a time, USB OR Parallel.
Parallel for under Windows98, and USB for Win98 and above.

Regards.

Apr 20, 2009 | Computers & Internet

2 Answers

Help scanner not working


First make sure the scanner is receiving power and is turned on. Then check the connections on the scanner and follow them to the PC. Make sure they are connected properly to the pc and that the cable has a clear path. If you're still having problems let us know.

May 09, 2008 | Office Equipment & Supplies

1 Answer

Error code 2019


Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Jan 08, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

Not finding what you are looking for?
Visioneer OneTouch 8100 Flatbed Scanner Logo

Related Topics:

136 people viewed this question

Ask a Question

Usually answered in minutes!

Top Visioneer Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

5099 Answers

Cosma Papouis
Cosma Papouis

Level 3 Expert

409 Answers

Computer Links

Level 3 Expert

2385 Answers

Are you a Visioneer Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...