Question about Sony DDU1642/C1 Internal DVD Drive

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Windows cannot start this hardware device because

The system has been working properly for approximately one year, using CD-ROMS and playing DVD's!
Today it is dead (the green light comes on for a few seconds after inserting a CD-ROM.
The drive is not shown in "My Computer".

Below message shows up in "Device Manager (Add Hardware Wizard)":
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19).

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  • 102 Answers

Try to uninstall the cd rom.... then restart your computer

Posted on Jun 29, 2009

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