Question about Palm Tungsten E2 (Multilingual) Handheld

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Touchscreen no longer works


I have a Tungsten E2. The touchscreen was off, so I tried to recalibrate the touchscreen using the calibration utility. The utility did not work and now I have no touchscreen capability at all. I can get into the calibration utility, but it doesn't accept touch input.

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Re: Touchscreen no longer works

Well watch this video and after you follow the directions get the screen and find the glass like cover and remove it from the screen bend it in a very lightly way, then put it back on and put the PDA back together and BAM.

Posted on Sep 05, 2008

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Re: Touchscreen no longer works

I resolved my TOUCH SCREEN PROBLEMS (Following a new battery installation and charging, Touch Screen would not respond; after reset, Calibration screen locked up and did not respond):

1) The power charger must be unplugged.When A/C Power cord is attached, calibration will not respond/proceed.

2) The battery terminal wire must not rest on the internal boards. I found another troubleshooting board that mentioned insulating the wires with tape. It worked. I also noticed that if the back's lower two screws were too tight, it also locked up the Touch Screen, perhaps causing too much contact. (It doesn't need to be loose, just not tight.)

Posted on May 14, 2008

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Re: Touchscreen no longer works

I have owned my Palm for about 1-1/2 years and at least twice I had to do that (power/reset) as my touch screen eventually quit working and I couldn't get the digitizer to fix it either. So far this is the only solution I have found that works.

I think this is a bug in the system, but PALM has not yet posted any info or a patch to correct it.

Posted on Dec 21, 2007

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Re: Touchscreen no longer works

Sounds like the digitizer is so far off that the input won't align correctly. This would, most likely, be confirmed if you get any response when you tap the touchscreen (moving cursor, beeping, etc). You'll need to try a soft reset using the little reset tool in the end of your stylus, or a paperclip if you don't have it. Press and hold the reset button inside the unit (located in the back panel) for a few seconds until it chimes and you see the Palm logo. Then try the Digitizer again to calibrate.

Now, if that doesn't work, you may need to factory reset the device. THAT MEANS YOU LOSE ALL YOUR DATA, so do whatever you can to get it backed up. You simply hold the reset, then press and hold the power button for several seconds. Instead of the standard Palm logo you'll see a prompt asking you to press up on the touchpad, on the front of the unit, to reset it to factory default. It will then run you through the initial setup routine to set the date, time and finally calibrate the Digitizer.

Best of luck and let us know how it turns out.

Posted on Nov 09, 2007

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Cant use stylus.

Unscrew the 4 torx screws on the back and remove the cover carefully.
Unplug the battery for 30 seconds. plug it back in and re- assemble the unit. Once it comes back on it will give you the chance to re calibrate the digitizer ( or you can now select it from the prefs menu)
If the touchscreen fails to repsond you will need a new digitizer.
You can purchase it from :\

there is also a video on how to take it apart here

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The digitizer is defective and needs to be replaced.

You can find digitizer parts in ebay or other on-line companies, at reasonable prices.

Regarding the labor cost, depending of the repair shop you choose, it may be cheap or expensive.

Also, if you have minimum experience and skills in fixing electronics, you can try it. really is not so difficult.

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