Question about Eureka Capture Upright Vacuum Vacuum

1 Answer

Brush not turning and vacuum not suctioning

My vacuum is turning on and making lots of noise. Unfortunately, the brush is not turning and the hose is not suctioning.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 75 Answers

It probably needs a new bag or could be clogged.

Posted on Jun 29, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Riccar 8995 no suction


If it's been over a year since you've replaced the belt that is the first place to start. Stretch belts lose elasticity and will still turn the brush roll but when the brush roll is lowered to the carpet it may not turn fast enough to pick up properly. If you have good suction at the end of the hose check to make sure there is not an obstruction in the tube where the hose goes into the bottom of the vacuum to the brush roll. Make sure your filters are replaced at least once per year and the bag is not full or has a lot of fine powder dust in it which can clog the bag.

Jun 13, 2014 | Riccar 8955 Upright Vacuum

1 Answer

Plenty suction from wand, but when you tilt back to vacum no suction at base but brushes are turning


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad. ....

Dec 30, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My hoover brush will not turn


It has a belt that may be broken or jammed that turns the brush.

Dec 03, 2012 | Sebo Felix Classic Bagged Upright Vacuum

1 Answer

There is no suction from the bottom base where the roller brush are, but theres a lot of suction from the hose.


Check between the brush and the hose connection. It sounds like there's a blockage there. It can easily be pushed toward the brush using a wooden spoon handle, or similar blunt object.

Mar 07, 2011 | Dirt Devil 12 Amp HEPA Filter Vacuum...

1 Answer

I have a Dyson DC07 and it has lost suction. I have checked the belt, cleaned the circular filter and emptied the dirt chamber. The hose still has plenty of suction but I can't use the hose the vacuum...


Here are some things you can check.First you need to see if the problem is with the suction or agitation.If the suction on the hose for using the attachments is low you either need new filters a new cyclone(they are not cleanable) or it is clogged.To check for a clogg remove the cyclone and turn on the vacuum cleaner.you can put your hand over the suction side of the handle tub and feel if it has suction there.Reinstall the cyclone and again check the hose.If it is the same you don't likley have a suction problem you have an agitation problem.The 2 belts on the DC07 are part of the clutch and when they are strectched to a certain point (3-5years) the clutch needs to be replaced.you can check the clutch by turning on the vacuum cleaner and applying slight pressure downward on the front of the vacuum head.If the vacuum makes a loud ratcheting noise or you can stop the brush from turning the problem is most likely the clutch.One last thing is to make sure the bottom plate is on correctly I often see a misaligned bottom plate and the brush dosen't hit the carpet so it dosen't pick up.  www.sewvac.com

Jan 28, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Lost suction from cleaning dyson roller brush


Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Mar 31, 2010 | Vacuums

1 Answer

My Miele capricorn has started making an odd noise. It seems like something is blocking the engine. I've turned if off and on, and reset it and it still have the odd, almost loud barking noise. The power...


Greetings,

This is a major problem. The Miele vacuums motor should never make a loud noise, period. The way the motor is designed, it's quiet and should be quiet for the life of the motor. There are two motors on your Miele canister. One of the motors controls only the suction of the vacuum, while the other motor controls the power brush. Which one of your motors is making this horrible noise? You can tell this by removing the wands and power brush so that you just have the handle of the hose by itself. Now turn on the vacuum, do you still hear this noise? If yes, then this is a problem with your suction motor, and you need to bring this in to have an authorized Miele repair center take a look at it. The reason I say that is because you have a 7 year warranty on that suction motor, so if something is wrong with that motor, then this will be covered under Miele warranty. If it's the power brush motor that's causing the sound, this probably will not be covered unless the vacuum is under 1 year old. If it is the power brush, please just use the clarificaiton request here on Fixya and let me know, I'd be more then happy to try and walk you through diagnosing the power brush motor with you.

I hope this was helpful to you. If you did find this helpful, please be sure to click the thumbs up icon in the repair. I really appreciate it.

Chris J.

Mar 21, 2010 | Vacuums

1 Answer

Loss of suction!


you can tell if the vacuum is not run properly by the sound and no suction. check all the hoses and line, more likely is clog up and it the only reason why any vacuum cleaner seem to run louder and run hot due to the line is clog. check the hose line at the bottom of the base where the suction located with the pickup brush; it tend to get clog at the base.

Nov 23, 2009 | Dyson Vacuums

1 Answer

When the vaccum is running the motor gets hot & smells & is very noisy.


Sounds like yu may have a clog, either in the inlet by the brush roll, or the hose. If the hose comes loose, see if there is suction there. If no suction then it is clogged. If suction, then the inlet maybe clogged.

Jul 22, 2008 | Dirt Devil Reaction Twin Cyclone Upright...

3 Answers

Not picking up


Did you check down by the brush roll? If the hose has suction, then the problem has to be in the nozzle asm. The hose having suction tells you that the main part of the vacuum is working ok.

Mar 17, 2008 | Eureka 7618 Bagged Upright Vacuum

Not finding what you are looking for?
Eureka Capture Upright Vacuum Vacuum Logo

Related Topics:

182 people viewed this question

Ask a Question

Usually answered in minutes!

Top Eureka Vacuums Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Jim Parker
Jim Parker

Level 3 Expert

1041 Answers

charlesjo336

Level 1 Expert

8 Answers

Are you an Eureka Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...