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Brush not turning and vacuum not suctioning

My vacuum is turning on and making lots of noise. Unfortunately, the brush is not turning and the hose is not suctioning.

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It probably needs a new bag or could be clogged.

Posted on Jun 29, 2009

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If it's been over a year since you've replaced the belt that is the first place to start. Stretch belts lose elasticity and will still turn the brush roll but when the brush roll is lowered to the carpet it may not turn fast enough to pick up properly. If you have good suction at the end of the hose check to make sure there is not an obstruction in the tube where the hose goes into the bottom of the vacuum to the brush roll. Make sure your filters are replaced at least once per year and the bag is not full or has a lot of fine powder dust in it which can clog the bag.

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Remove the hose fitting on the lower back of the vacuum and you will probably find a large amount of debris lodged in the hose. That hose leads to an opening right behind the main roller brush. If you remove the brush, it is easier to remove any clogs that are inside the hose. Once you have checked that there is no clogs in that hose reconnect the hose and the brush. You should then remove all three filters and wash only the two filters inside the canister. The third filter is a HEPA filter located in a compartment on the lower front side of the vacuum. Make sure you do not wash the HEPA filter.Clean it by tapping it inside a trash can outside the house since a lot of dust will come out of it. Once the other two filters are dry, put them back inside the canister and also jake sure that the canister is empty and clean.

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There is no suction from the bottom base where the roller brush are, but theres a lot of suction from the hose.


Check between the brush and the hose connection. It sounds like there's a blockage there. It can easily be pushed toward the brush using a wooden spoon handle, or similar blunt object.

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I have a Dyson DC07 and it has lost suction. I have checked the belt, cleaned the circular filter and emptied the dirt chamber. The hose still has plenty of suction but I can't use the hose the vacuum...


Here are some things you can check.First you need to see if the problem is with the suction or agitation.If the suction on the hose for using the attachments is low you either need new filters a new cyclone(they are not cleanable) or it is clogged.To check for a clogg remove the cyclone and turn on the vacuum cleaner.you can put your hand over the suction side of the handle tub and feel if it has suction there.Reinstall the cyclone and again check the hose.If it is the same you don't likley have a suction problem you have an agitation problem.The 2 belts on the DC07 are part of the clutch and when they are strectched to a certain point (3-5years) the clutch needs to be replaced.you can check the clutch by turning on the vacuum cleaner and applying slight pressure downward on the front of the vacuum head.If the vacuum makes a loud ratcheting noise or you can stop the brush from turning the problem is most likely the clutch.One last thing is to make sure the bottom plate is on correctly I often see a misaligned bottom plate and the brush dosen't hit the carpet so it dosen't pick up.  www.sewvac.com

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1 Answer

Lost suction from cleaning dyson roller brush


Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

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My Miele capricorn has started making an odd noise. It seems like something is blocking the engine. I've turned if off and on, and reset it and it still have the odd, almost loud barking noise. The power...


Greetings,

This is a major problem. The Miele vacuums motor should never make a loud noise, period. The way the motor is designed, it's quiet and should be quiet for the life of the motor. There are two motors on your Miele canister. One of the motors controls only the suction of the vacuum, while the other motor controls the power brush. Which one of your motors is making this horrible noise? You can tell this by removing the wands and power brush so that you just have the handle of the hose by itself. Now turn on the vacuum, do you still hear this noise? If yes, then this is a problem with your suction motor, and you need to bring this in to have an authorized Miele repair center take a look at it. The reason I say that is because you have a 7 year warranty on that suction motor, so if something is wrong with that motor, then this will be covered under Miele warranty. If it's the power brush motor that's causing the sound, this probably will not be covered unless the vacuum is under 1 year old. If it is the power brush, please just use the clarificaiton request here on Fixya and let me know, I'd be more then happy to try and walk you through diagnosing the power brush motor with you.

I hope this was helpful to you. If you did find this helpful, please be sure to click the thumbs up icon in the repair. I really appreciate it.

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1 Answer

Loss of suction!


you can tell if the vacuum is not run properly by the sound and no suction. check all the hoses and line, more likely is clog up and it the only reason why any vacuum cleaner seem to run louder and run hot due to the line is clog. check the hose line at the bottom of the base where the suction located with the pickup brush; it tend to get clog at the base.

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When the vaccum is running the motor gets hot & smells & is very noisy.


Sounds like yu may have a clog, either in the inlet by the brush roll, or the hose. If the hose comes loose, see if there is suction there. If no suction then it is clogged. If suction, then the inlet maybe clogged.

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Not picking up


Did you check down by the brush roll? If the hose has suction, then the problem has to be in the nozzle asm. The hose having suction tells you that the main part of the vacuum is working ok.

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