When the unit is powered on, the scanning element moves all the way to the right, then tries to keep going. The drive belt just makes a grinding noise for a minute or so, then the display reads, "Scanning error. Power off printer."
When I turn it back on, the same thing happens. I can't make it stop. I've tried unplugging it for a while, disconnecting the USB cable, punching console buttons in an attempt to purge whatever scan job it thinks it has.
It won't even answer faxes in this state, since it never actually gets out of the initialization phase.
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Re: HP 6110 scanner fault
There is a sensor on the right that is probably not working or is out of place. turn off printer and open door , move printhead all the way to the left and look at the right side of the printer, is anything loose there? ( the best way to describe it is to look for a piece that is like the symbol pi )
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Please make sure that the printer is connected to a wall outlet and not to a surge protector because surge protector distributes the total electric supply equally to each and every device connected to that surge protector. Printer might work and might not with a surge protector but it will always work fine with a wall outlet till the hardware of the printer and power chord, adapter are working fine.
some times scanner failure error comes if it is not getting enough power supply.So if it is connected to a surge protector then I will suggest you to disconnect it and connect it directly to a wall outlet. Now scan or copy any document and see if something happens.
If not the do check while you press scan or copy button the scanner light is moving or not? If scanner light is not moving then do a hard re-set.
Hard Re-Set : - disconnect power chord from the back of the printer and then from wall outlet or surge protector. - wait for 40 secondsand then connect the power adapter to wall outlet and then to the back of the printer. The try to scan or copy....still not working then check if the scanner bulb is glowing or not?
If scanner bulb is not glowing and if you dont hear any noise while you press scan or copy...then printer hardware has gone bad and you need to replace the printer
is ther firmware update to it go to www.hp.com suport area download latest drivers ok save to hardrive then remove old ones then install new ones from add remove in control panel ok after new driver hold power in unplug it then plug back in hold that power for 10 sec manaual reset also in the settings
Yes indeed its windows 7 compatable. now you might want to left the lid and see if you the lamp come one if not well you need to have that replaced. If you do then you mgiht have a internal issue with the scanner.
Now when you hit a scan button genrally that will scan to a folder or its a action button or programmable button. Now if you need to scan something use the bundled software the came with it and try that. If it still does not work and the scanner is not moving from left to right or the light is not comming on then your going to need repair.
Please update me on any infor you find.
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Sounds like the scanning mirror might be locked - during shipping, the mirror is locked to prevent damage. Look around the back or the underside of the unit and look for a slider with a lock/unlock picture on it. Slide it to unlock and the mirror should be free to move.
I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is).
This is how to fix it (this method worked for me)
1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws.
2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off.
3) Jiggle the lid of the scanner to get it off the main body of the printer.
4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right).
5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over.
6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself.
7) Refit all parts, using the technique described above, in reverse order.
8) Switch on printer. It should now work OK.
Hope this helps, guys.