Question about Samsung RF265AA Bottom Freezer French Door Refrigerator

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Food freezes in back and top of fridge SAMSUNG RF266AASH/XAA

This is a serious issue. It froze my filter housing. This cracked the housing and a flood of my kitchen, pantry, living room and bedroom resulted when the filter housing thawed. I had not even known that the filter housing had cracked. If you have a water dispenser and it sometimes fails to dispense. BE WARNED it is probably freezing the lines inside the walls of the fridge and could very well flood your house if it freezes and cracks your filter housing. The filter by the way was only two months old and the freeze thaw stress broke it in that short time frame.
I have had my main control board replaced, pantry thermistor, and the damper door and DA47-00243K bimetal protector will be replaced today. It sounds like the damper door will not solve the problem if your experience is relevant to mine.
I have been offer a buyout from SAMSUNG and I believe there may be a serious issue with many of these fridges.
Samsung has told me that there have been numerous cases of floods caused by this problem.
I love the fridge otherwise but, I can't risk a flood if they can't solve the freezing issue.
As a temporary measure I have left out the water filter and use an external inline water filter/conditioner cartridge.
I'm still concerned that the freezing of the lines inside the walls may result in future floods when and if the freeze thaw stress gets to them.
Therefore if latest "fix" doesn't solve the problem I am going to take the buyout and look for another fridge.
Let hope I have no floods in the meantime.
By the way I been dealing with this issue since last year with the flood occurring in February or March of this year.
It seems I get a different Executive Customer Relations rep everytime I call in to get an update on the service.
I would be interested in anyone else's experience with SAMSUNG support, repair, and followup.
Has anyone had a similar problem that was able to be successfully diagnosed and repaired?

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

shaggyrat
  • 1224 Answers

SOURCE: Side by side refrigerator freezing up

inside the fridge there is a cold radiator which has filled with condensation or water from freezing it when say cleaned out the fridge this can be remedied by letting set for a few days outside in the sun so that water can evaporate properly or you can call a repair man and he can pull out frost radiator inside and defrost all the water out by dry wet vac and heater dryer

ice builds apon ice even a little bit can build up to a mountain same thing happended to my top end whirlpool i pulled the metal grate and defrosted this by pouring tap water over the ice which it went down the defrost tube outside water drain this helped greatly havent had trouble with ice since

Posted on May 13, 2008

  • 2 Answers

SOURCE: Samsung RS263BBWP Side by Side Fridge: Water line continually freezes

higher numbers on the tempature set make the fridge
colder lower numbers make wormer

Posted on May 23, 2008

farfield
  • 462 Answers

SOURCE: fridge condensation - freezer thawing

OK now I'm wondering are theses numbers your getting 4 -9 the actual temps of the refrigerator and the freezer? and do they feel this cold and correct to you? I know the refrigerator side shouldn't be below 34 or so and definitely not below 32. If this is correct and the numbers are not settings but temps. (Now if you have a touch pad its electronic. If it has knobs it has a separate defrost and thermostat and are electro-mechanical)
If electronic Your control board and possibly defrost control are out.
It would more likely be the sensors going to the board(s) It will both sensors have the possibility of causing your problem. 1 will control the run of the compressor (and this one could and probably is connected to the inside coil) and 1 will control the air damper tween the refdg and freezer compartments, and may turn on the inside fan operation too.

(this would be my first suspect if these are degrees numbers). Look at the thermostat control see if it is attached to the indoor coil (usually the tube leavign the indoor section. If its not attached its not sensing the coil temp and when goes into defrost wala its not senmsing temps like its designed to do. Look for a broken clip or possible a plastic wire tie that holds this sensor in place.

Please get back to me with what you see - find on this look up.

Posted on Mar 18, 2009

  • 441 Answers

SOURCE: Samsung RS267TDRS Refrigerator -- no water coming

The most common reason water stops are 1. The water line has frozen, but its not the part in the freezer door. Behind the crisper bins in the fresh food section, you might not see it but it behind the back wall. Heat up that area with a hair dryer, or if its not full shut it off for 24 hours and it will do the trick. 2. The pump that sends the water to the dispencer is dead, it will be located behind the ref lower left hand side behind panel (follow the water line) part # DA74-40149D, you can order it at marcone.com for about 27.00
Good luck, if those dont work let me know

Posted on Nov 11, 2010

heatman101
  • 43501 Answers

SOURCE: I have a two year

Hi,

Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.


If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay


Refrigerator or Freezer not Cooling or Getting Cold

heatman101
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Posted on Jan 30, 2011

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Well here is How I fixed My French Door Ice Maker, It made the same loud crashing sounds, and seldom put out much ice. To the point that it made no ice at all.

First, Make sure you can get water out of the front, if not, your water lines may be clogged.

The second thing you can do is hit the secret RESET button on the upper front side of the ice maker. See my first image for it's location, it is a soft rubber button.

The third thing.. In my case the reset button worked for a little bit. But eventually stopped. I had to remove the ice maker, and found that that several rows of ice had gotten stuck. The swinging arm that smacks the ice out would just strip the gears banging that ice to no avail. So opening the ice maker up and cleaning it out helped. I also cleaned the sensor contact with some alcohol. It is a thin metal strip close to where the gearing housing is. This I believe is ultimately where the problem starts. It allows the trays to get overfilled, and the ice can't be released. Once I cleaned out the tray of stuck ice, cleaned the sensor, plugged it back in, and hit the reset button once more, It was making loads of ice once again. If this fails, you can get a complete new ice maker online, I found a vendor on eBay selling it for a reasonable $80. You can use my pictures to see how to disassemble for repair ore replacement. My fridge by the way is the RF267AARS.

the part number is: DA97-05554A

It works with the following refrigerators
Samsung RF267AABP Samsung RF267AABP/XAA Samsung RF267AARS Samsung RF267AARS/XAA Samsung RF267AASH/XAA Samsung RF267AAWP/XAA
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