Hi there, it's Jack at Dyson.
DC35 should work on both regular power (15 minutes runtime, or 13 minutes with the motorised head attached), and Boost mode (6 minutes runtime). If your machine won't work at all on Boost mode, we'd appreciate the opportunity to take you though some quick diagnostic checks when your machine is fully charged and near to hand. If a replacement part is needed, we can also confirm if this is covered under our 2-year guarantee.
You can reach our experts directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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