Question about Hitachi 50V500 50 in. HD-Ready LCD Television
My 50v500 color changed to a mostly red screen, although it also shows some blue. I changed the Lamp and there was no fix. It does have the pink circle in the middle when I shut if off. Will the light engine alone fix this problem or do I also need a tech to reset the memory?
I don't think it's a prob/with the lamp try something simpler,poss cable connections (dontknow if you've already tried new componet cables/but that's where I would look first. If thats no good poss the color calibration would be a factor.
Posted on Nov 07, 2007
You have a defective light engine and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them about the problem. At first, they will act like they have not heard about this problem but they have. They will then give you the names of some certified dealers in your area. Call one of the dealers to come out and once they diagnois the problem, call Hitachis customer relations department back and let them know. They will all of a sudden know about the problem once a tech has confirmed it...imagine that. Hitachi will call the dealer and once the dealer tells them that it's a defective light engine, Hitachi will send the part directly to the dealer. The dealer should then give you a call and set up a time to come out and install the part.
Now, Hitachi will cover the part regardless if you're still under warranty or not. If your not under warranty, all you should have to pay is for the install. Our install was $400. TV looks brand new! DO NOT let any dealer tell you that you will have to pay $1500 for the part once they get it from Hitachi and if they tell you that, report them to Hitachi immediately! Hitachi is covering the part and all you pay is for the install. Please deal only with Hitachis customer realtions department at the # I listed above. If you deal with the regular customer service department, they wil have you chasing your tail...so to speak. Good Luck. It should be pretty cut and dry!
Posted on Dec 13, 2007
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Posted on Jan 02, 2017
Tips for a great answer:
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