This document pertains to HP and Compaq Desktop PCs with Windows 7, Vista, and XP.
An error appears that contains a filename ending with MSI. (MSI refers to the Windows Installer.) This error can appear while Windows is starting up or when a particular software program is opened. This error might appear after using a Registry Cleaner or Registry Fix tool.
See the following error examples. Your error might be slightly different, but it has a filename that refers to or ends with MSI.
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'TrayApp.msi' in the box below.
'HPProductAssistant' the feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Figure 1: Example of an MSI error
Using Recovery Manager to Restore Software and Drivers in Windows 7
HP Recovery Manager (Windows Vista)
Preventing MSI errors
To prevent these errors from occurring, make sure that registry cleaning and spyware removal utilities do not remove files and registry entries associated with your software. Instead, if you no longer use a particular software title and want to remove all references from the registry, remove the software by using the Add or Remove Programs tool in Control Panel. The software uninstaller will remove the associated entries from the registry.
Some products available for free on the Internet suggest that the registry needs regular maintenance or cleaning. However, use extreme caution when installing and using a registry cleaner. Many registry cleaners generate other MSI errors because they do not recognize valid registry entries and delete them. This can cause more MSI errors and prevent other programs from working.
If you do decide to install a registry cleaner, be sure to research the product thoroughly, and then download and install programs only from software publishers that you trust .
[img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="" >
NOTE:One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
Using Recovery Manager to Restore Software and...
Reinstall software application or...
Performing Software Application or Driver Recovery...
Reinstall software application or...
Using Application Recovery Windows 9x Me and XP
Learn how to restore the original...
SOURCE: HP Digital Media Archive Pop UP
For those with HP Media Center Computers having the EZARC.msi message. Here is the resolve, straight from HP Tech Support.
Sometimes, during load, Roxia Digital Media Archive doesn't load
correctly, or becomes corrupt. This is where you are getting the EZARC.msi request from. If you follow these steps, you shoud resolve the problem.
start > all programs > HP Application Recovery
When the Application Recovery console comes up, Choose Application Installation then click NEXT.
When the list comes up, highlight Roxio DigitalMedia Archive by clicking on it, then click the "Install" button.
It will re-install Digital Media Archive, and fix your EZARC.msi search issue.
Hope this helps.
SOURCE: HP Digital Media Archive Pop UP
well guyz... i got a solution... while u get the pop-up... open the task manager... and then search for the process DMASCHEDULAR
and end the process... it worked for me...
SOURCE: HP Digital Media Archive Pop UP
me aparece una ventana dificil de serrar pidiendome el archivo ezarc.msi
SOURCE: HP Digital Media Archive Pop UP
Hello,
Sounds like you have may have it run on startup. Just to see you can use msconfig to temporarily disable it by following these steps:
Hello,
That usually means that a program that starts when Windows starts isnt functioning correctly, You can test it by clixking Start > Run > type Msconfig and press enter. After that click the startup tab. Here you will see programs that load when Windows starts.
If you recognize the program thats causing the issue, simply click the box to the left of the item to uncheck it and click OK. You will then be prompted to restart.
As the machine restarts, check to see if the issue has disappeared.
If so, great. Be aware that you that you will be prompted with a "System Configuration Utility" dialog that lets you know you are using Msconfig. If you don't want to be warned of this, click the box that says "Dont show this message..." and click OK.
If not, run Msconfig again, and uncheck the next suspicious program and repeat the process until the problem disappears.
Below is a link with information on using Msconfig. It also has other links that include information of some of the programs that you might see in the startup window of Msconfig.
http://www.netsquirrel.com/msconfig/msconfig_xp.html
NOTE:
There's is a "Disable all" button under the startup tab. But I wouldn't suggest using that initially. It is better to uncheck them one at a time so you can see what is causing the issue.
Hope this helps. Please remember to rate this information.
Thanks
SOURCE: HP Digital Media Archive Pop UP
Reinstall Sonic MyDVD from the Application Recovery. A lot of HP computers have done this or produced that constant pop up.
If that doesn't work, go to:
Start > Run and type in msconfig in the box.
Then click the Startup tab and uncheck the box beside DMA (digital media archive)
Click Apply then Close. Reboot when prompted and you shouldn't get that annoying pop up any longer.
If you don't even use the Sonic MyDvD program on the computer, just uninstall Sonic completely from Add/Remove.
Using Recovery Manager to Restore Software and Drivers in Windows 7
HP Recovery Manager (Windows Vista)
91 views
Usually answered in minutes!
×