Question about SanDisk Sansa m240 MP3 Player

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  • niles Nov 09, 2007

    Same thing!!!!

  • laffy Nov 13, 2007

    my sandisk sansa m240 has almost a full battery, but it won't even turn on. what might be wrong?

  • Sangram Nov 13, 2007

    My SANSA M240 MP3 PLAYER turns on but I can't do anything more...

    When connected to PC it didn't recognize the player at all.....



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Thanks sfor the suggestions. I called SanDisk and they had me try those things. None worked so I have sent it back and they will replace it. Customer service there was very helpful.

Posted on Nov 11, 2007

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I have the same problem but the computer doesn't recognize it so i can't format it

Posted on Nov 11, 2007

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If you haven't try already you may need to format it because the boot up file may have corrupted or something.

To format follow these steps below:

First go to "My Computer" - now look for your mp3 player usually named under for example "Removable Disk F", when you've found it "Right-Click" on it then click on "Format", when format is complete try after that.

Any further problems leave a comment on this page and i will get back to you.

Good luck. Hope my solution was helpful.

Posted on Nov 09, 2007

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turn it off, take out the battery, then replace it, turn it back on. see if this helps.

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Feb 10, 2008 | SanDisk Sansa m240 MP3 Player

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try removing the battery of the player for around an hour then put the battery back in. If it still freezes on that part maybe your songs are corrupted try reformatting the player.

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2 Answers

My Sansa m240 freezes at the title screen.

I have the same problem. I called tech support 1-866-726-3475 and they talked me thru several cures. None of which worked. My unit is about 8 months old. After trying all the options, they gave me a rma number and are sending me a replacement. I think they have had some trouble with this lot of players, they were very nice and it took no prodding from me for a replacement! Good Luck1

Aug 04, 2007 | SanDisk Sansa m240 MP3 Player

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k, so now the SanDisk sansa m240 1GB mp3 player, when you turn it on, it freezes. I have tried to change the battery and everything and it still wont work. What is happening here? others that have had the same problem. I researched this online and found out that there was a rather large bad batch of these mp3 players shipped in December. they suggest calling sandisk tech support at 1-866-726-3475 for a replacement and getting a RMA number or going back to where you bought it and exchanging it.

Jul 09, 2007 | SanDisk Sansa m240 MP3 Player

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Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>

May 04, 2007 | SanDisk Sansa m240 MP3 Player

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Mine does this, and so does my friend's player. Just unscrew the back, remove the battery for 30 seconds, put it back together. Works for me.

Mar 17, 2007 | SanDisk Sansa m240 MP3 Player

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I returned mine to Walmart and they exchanged it for one that works perfecto

Feb 17, 2007 | SanDisk Sansa m240 MP3 Player

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