Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Lexmark 5400 series paper jam

I have a lexmark 5400 series printer. It keeps getting a paper jam- we have tried various methods from the manual to fix it....but its still happening. Please help.

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  • Anonymous Jun 04, 2008

    Our Lexmark 5400 series will not feed the paper and then it sounds like it is printing but the paper will not come out.....will not print or feed. Our e-mail address is

  • Anonymous Aug 01, 2008

    My Lexmark 5400 also keeps saying the paper is jammed. I bought this printer in April and it is only 3 months old. This started happening about 6 weeks after I bought it. What can I possibly do to have it repaired or replaced?

  • Anonymous Oct 01, 2008

    My Lexmark 5400 will not feed the paper through properly and keeps getting a paper jam

  • jmaril Oct 06, 2008

    A friend of mine has a similar problem with her X5470, in France.

    It keeps saying 'paper jam' while there is no any paper in the printer.

    I called the french Lexmark support service

    They recommanded to try resetting the machine to factory default settings, ie press the three following buttons at the same time until "Languages" appears on the menu: On/Off button + Sart color button + Cancel/Clear/Exit button (red cross)

    Nothing good happens and one even never enter the resetting menu!

  • jmaril Oct 06, 2008

    A friend of mine has a quite similar problem with her Lexmark X5470 in France

    The machine is locked for any function while the display shows a "paper jam" message with no any paper in the machine

    I asked a Lexmark support service

    They recommended to try to reset the printer to factory default settings, ie pressing at the same time the three following buttons until "Languages" appears on the display.

    Nothing good happens and we even do not enter the resetting menu!

  • Anonymous Nov 09, 2008

    my lexmark 5400 was working well when i purchased it but now 5-4 months later it keeps jamming. please help i need the printer for my courseworks.

  • mcvdberg Jan 04, 2009

    Paper feed problems here aswell.
    Have tried to open the machine to acces and claen the rolls but it is quite rigidly constructed. Who knows how to open it?
    Probably the screws next to the opening tru which you change the inkcartridges ...
    The back, three screws, seemed the place to start but no ...
    Who knows?
    Will also try the heavier paper eg. 160g/m3 and report later

  • k11ilp Apr 15, 2009

    I believe 4425-01 is part of the 5400 series. Paper feeds on one side only, and jams. Attempted to put a 1/2 width paper on bad side (my left). It seemed to collapse in until some part reached the good side, went in (that side) a little and jammed again. I would like to find a manual. I would like to be able to get to the rollers. I liked the "best" solution here but am unclear how to do it. Need manual?

  • k11ilp Apr 15, 2009

    I believe 4425-001 is part of the 5400 series. Paper seems to go through on one side (my right) only, and jams. I tried to put a 1/2 width paper through on the bad side. It crumpled until some could go through the good side and jam. I would like to find a manual. I would like to get at the rollers. The "best" solution here sounds good but I can not yet fully understand how to do it... I need a manual.



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As several previous posts said there was a pieces of paper folded up inside. Per a previous post remove the sheet feeder rack. At this point I removed the two outside screws (of the three) on the backe. After this the whole top lifts about 3/4 inch (19mm) to give your fingers more room to clear it. Looks like she will print another day.

Thanks for the tips on here.
Ken Bowd

Posted on Feb 23, 2009

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I'm having the same problem on the Lexmark 5400. Will print in black and white and copy in color. Any suggestions?

Posted on Dec 20, 2007


I did it. I did it. You have to put ALOT of paper into the printer. It needs heavy paper to make that lever move. Just try it.

Posted on Oct 18, 2008

For the jam check the guides under the hood, push the clips in and use a small light to look into the paper feeder area, there are two black "clips" or guides on a spring loaded lever, on my printer one guide let go and the paper kept feeding on one side only and jamming. hope this helps

Posted on Apr 02, 2008

I can : first of all, remove the drum, then report the problem the brother mfc recoder. Under theyre supervision remove the paper.

Posted on Jan 12, 2008

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I installed a new color cartridge in my Lexmark 5400 Series printer and now I cannot get my computer to reconize the color, only black & white. I can copy in color though. Can you help me? Thanks

Posted on Dec 07, 2007

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Posted on Jan 02, 2017

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SOURCE: Brother 7020

it may not be able to take the type of paper you're trying to feed.
try cleaning the pick-up tires with alcohol and clean paper, if it picks up the tires are worn and need to be replaced, if not you will have to do it on the glass.

Good luck.

Posted on Nov 14, 2007

  • 158 Answers

SOURCE: False Paper Jam Message

Probably a jam sensor is dirty or stuck. Look through the paper path for a stuck plastic sensor arm, or dirt or paper dust on photocell typr sensors.Paper sensors are normally located near where paper feeds, and where it exits the machine. The paper must pass over these sensors as it travels through the machine.If a scrap of paper is left on the sensors, they will report it as a jam. If you can, try manually pushing a sheet of paper through the printer, ONLY in the direction it normally feeds. This may free up a stuck sensor arm, or force out the jammed scrap.

Posted on Jun 09, 2008

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SOURCE: ive a brother dcp

Hello there,
The kind of paper you use on the printer really matters as it detrmines a lot whether the printer will jam or not. When removing the jammed paper simply try to slide it out by using your hand to pull out the jammed paper. The weight as well as density of a paper can be a means of it. Definitely try regulating a heavier class paper that's a smallest of twenty-four Lbs.
Then check the rubber that rolls the paper in the direction of printing. If it is loose or worn out, the printer will continue to jam until it is fixed.
Check the blue dial in the paper drawer to see if it is set to the correct paper size. LTR means the paper is sitting in the drawer straight up and down. LTR-R means the paper is lying sideways in the drawer. When these dials are incorrect it can cause the machine to jam or give false jams.
Hope this helped. Goodluck Elect_Comp

Posted on Aug 30, 2011

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