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1. Remove and discard the screw (if
equipped) at the base of the lock case.
2. Turn the electronic lock case to the
right (clockwise), from 12 o’clock to
2 o’clock, and remove.
• Insert 4 new AA batteries (not included) to power
• Replace the electronic lock case and turn to the
left (to 12 o’clock) to reassemble.
NOTE: The yellow LED will light when the batteries
need to be replaced.
3. Turn the key (if your safe is equipped with a key
lock) to the right so the lock cylinder pops out.
4. Enter the factory code. When the green light appears, you
have four seconds to turn the handle down to
open. Try this several times before proceeding to
the next step.
To unlock safe:
Enter the 5-digit factory code, a pre-programmed
user code, or a pre-programmed user pin programming instructions. When the
green LED lights you have 4 seconds to turn the
handle and open the safe.
To lock safe:
Close the door and return the handle to the
horizontal position. For greatest security, depress
the key lock (if equipped) with your finger.
it sounds like the selinoid went bad or stuck this pulls the plunger down to release the handle, you might be able to take out the key pad and determine the 2 wires that go to selinoid jumper them out with a nine volt battery good luck. p.s. this could ruin your safe, be carefull. bigds keys
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
You have to press the program / enter button after you enter the code How to open electronic sentry safes. Locksmith opening instructions manual for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open
I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.
I have a different model but I had the same problem. Called customer
service and they had me push up on the handle and enter the code. That
didn't work but then they had me tap the safe with a rubber mallet 5
times above the panel and 5 times to the right of the panel. That
worked for me. Hope one of those works.