Question about Archos Audio Players & Recorders

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I have an Archos portable dvr when i turn on the unit which is the av500 it stops and will not let you go into the applications it just freezes and never loads

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  • ellisjrs Jun 29, 2009

    any other ideas the unit comes on but never gets to main screen the red HDD light stays lit but goes no further so i can not update firmware

  • ellisjrs Jun 29, 2009

    I have an Archos portable dvr when i turn on the unit which is the av500 it stops and will not let you go into the applications it just freezes and never loads

  • ellisjrs Jun 29, 2009

    where can i send unit and how much will it cost to repair?

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to solve this u have to upgrade the firmware. If upgrading firmware also doesnt help, then u have to get repaired at ur nearest service center . Click here to get the nearest service center .After clikcing the above link , get registered in their website and then post ur problem. your unit will be serviced ..This is the final solution for it. Hope this helps. Please rate my answer .

Posted on Jun 30, 2009

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  • Archos Master
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U have a hard fault (part failure) in the system, this means a trip to the repair shop

Posted on Jun 29, 2009

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  • Master
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. The unit occasionally freezes, and u have to unplug and press and hold the x button for 15 seconds to get it to reset.
Your problem sounds like it is caused by static electricity. Are you on carpet when using the AV500? It is prone to locking up when exposed to ESD, the manual mentions this. The best thing to avoid this, as you seem to have already discovered, is to use the remote.

You should also unplug the AV500 before attempting to reset. Attempting to reset whilst the AV500 is still connected to the mains seems to cause loss of data. This happened to me, my entire hard drive was wiped.

if that doesnt solve ur problem......
you could try upgrading the firmware to see if that does anything.

First thing to do is go here. Click on Portable DVR under Select a Product Line. Now select AV500 under Select a Device. Now download the "Download AV 500 serie OS 1.3.11" You might want to look in your instruction manual to see how to update the firmware if you don't know how to do it.

Here's the update history of the firmware.

if it still doesnt solve ur problem.... its time to call archos.....
good luck and have a nice day

Posted on Jun 29, 2009

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Posted on Jan 02, 2017

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