Question about RCA R52WH73 Projection Television

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Our TV is stuck on a guide plus screen

Ok we have a RCA 32 inch TV and and Direct TV. Our tv is stuck on a weird thing called guide plus grid. We have unplugged our TV push every thing on the TV and remote and nothing will get it off of this weird guide plus thing back to where we can watch TV.

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  • Chris Twirbutt
    Chris Twirbutt Sep 20, 2012

    PLEASE let me know how did you resolve this !! We are having the same issue !!

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  • 30 Answers

I actually dont know what that is...mindboggling, right? call your tv company.

Posted on Jun 29, 2009

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MY TV IS ACTING REALLY WEIRD. IT WORKED GREAT YESTURDAY. TODAY I CAN'T GET GUIDE PLUS BOX OFF AND IT KEEPS JUMPING AROUND IN THE MENU. EVERYTIME YOU TOUCH A BUTTON IT DOES ITS OWN THING PLASE HELP. MODEL...


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1 Answer

Have Warning message on DVD 'Your Guide Plus has not received TV Listings. Check your host channel.' What do I do?


Symptoms / Customer Description
TV Guide issues.
Example:
1. Not getting the correct info, or no information.
2. TV Guide giving double channels.
3. TV Guide grid comes up but no information.
[Primary Symptom Code: 118X ]

Solution

TV Guide information comes from the Host Station.

1. If no information on some channels or incorrect information not TV issue, but station not giving any information or incorrect information.

2. If grid comes up, but no TV Guide Info could be
siginal issue.

3. Double stations showing up. Unfortunately double listing is the way it's going to be. They have to send out all possible OTA listings for the area. You can hide the channels that you are not getting.

For these type of issues
Please have the customer call our Customer Support Line 800-222-7669
Our Call Center Rep. will fill out an investigation form with data pulled from the TV. These reports will be sent to Gem Star for their investigation, and the Call Center will get
back to the customer.

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1 Answer

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