Question about Xerox Phaser 8500/DN Printer

2 Answers

Light Stripe Problem

We are having a problem with light stripes down the middle of documents. Despite running the light stripes cleaning, remapping jets umpteen times, it still continues. The problem seems to be in the blank and yellow jets 159. Has anyone encountered this and how did you fix it?

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  • rworks Dec 05, 2007

    Thank you for the suggestion but we have done that. It is probably the print head.

  • Anonymous May 22, 2008

    my has the same issue and makes a squeeling sound a lot too

    ...haven't tried to fix it yet.

  • Parachute May 22, 2008

    Same problem, makes terrible noises and I cannot get rid of the light stripe despite trying all of these things. May try opening it up next though i have no idea what i'm doing.



2 Answers

From the xerox site. You need to run full pages of the color. many. you need to purge the heads and get ready to blow out 200 dollars woeth of ink


Posted on May 23, 2008

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Try the jet substitution mode.
Here are the instructions.

To enable the Jet Substitution mode:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. If necessary, select [Print Light Stripes Test] to make a Light Stripes Test print that shows any weak or missing jet and its jet number.
  5. Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button.
  6. Press the [Up] or [Down] arrow button to select the color for the weak or missing jet, and then press the [OK] button to select the color.
  7. Press the [Up] or [Down] arrow button to select the number of the weak or missing jet (1 to 309), and then press the [OK] button to confirm the selection.

    NOTE: If necessary, press the [Up] or [Down] arrow button to select [Save Change and Select Another Jet] to substitute more jets.

  8. Press the [Up] or [Down] arrow button to select [Save Change and Exit] and then press the [OK] button to complete the procedure.

Posted on Dec 04, 2007

  • Rick Kasper Dec 04, 2007

    If that does not work. Most likely you have a defective print head.

  • Rick Kasper Dec 05, 2007

    Ok sorry that didnt help. It does sound like you have some bad ports.



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