Question about Whirlpool Duet GHW9150P Front Load Washer
After a year and a half of use our Whirlpool Front load washer smells like mold or mildew. We have run it empty with just clorox. We have used a scrub brush around the ring and can't seem to get rid of the smell. It hasn't effected my clothes yet but I worry we are only a few washes away from it!
What is the mater with us that we are accepting this outrageous product flaw?
Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!
What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?
I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!
New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!
I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:
*Make sure I use high efficiency detergent THAT will fix my problem.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
*Cleaned the water hoses; THAT will fix my problem.
*Cleaned the gasket around the door. THAT will fix my problem
*Cleaned the tub with bleach water. THAT will fix my problem.
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!
NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.
Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!
Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:
*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine
*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!
Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.
Are you kidding me??
Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.
So, now this is what I want!
I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.
Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!
This is outrageous and we need to speak out about this and make sure our voices are heard!
Posted on Dec 12, 2007
Washing machine mold / mildew odor is caused by:
#1 cause is overuse of detergents. Detergent companies are notorious for instructing to use too much detergent. Especially with soft water or when using liquid detergent no more than 1 tbsp of any detergent should be used.
#2 most common cause is using fabric softener because it's dispensed in the rinse cycle and will coat the inside of the outer tub with residue that is a food source for mold to grow.
#3 using only cold water for washing is fine but makes preventative maintenance very important. A weekly hot soak will dissolve odor-causing residue from inside your washer.
#4 not using the washer. If the clothes washer isn't used very often maintenance is especially important. If leaving for a vacation it's a good idea to clean your washer. Do a search to "remove washer odor" to read just how big the problem is. There are all natural washer cleaners that will also remove mildew odor from towels and clothing after the washer has been cleaned.
Posted on Oct 11, 2009
I agree with speaking out. That was my same feeling as to why I have to wipe the rim, and wipe this and that and leave the door open. Then my cat wants to jump in! The new machines are supposed to make laundry easier, not more time consuming! First I returned the Whirlpool Cabrio top loader and now they are picking up the Whirpool Duet after one an a half days. The top load doesn't clean and the front load stinks already! I can't stand the stink of the rubber rim and the fact that not only do you have to soak up the water behind the rubber boot, but you need to open the detergent tray and wipe too, as it holds water that drips down under the rubber that I had just dried. I hate all of them!
Posted on Dec 28, 2007
Double check in and around the door boot. A lot of times small articles of clothing, lint and other forms of debris get caught behind the rubber and begin to stink. Continue with the clorox and hot water washes as a preventive measure. Depending on frequency of use, you may want to run the washer on its HOTTEST cycle with only bleach more OFTEN. Now...if don't find anything behind the rubber door boot,and the smell persists, you may want to check your drain pump as well. Make sure you drain all the water from washer by using a shop vac to pull a vacuum on the drain hose in the back of the washer. This will pull all the remaining water from the tub, through the drain lines and through the pump. Sometimes this will also pull any debris from the lines. Remove the lower kick panel under the door and check the drain pump for obstructions. The pump on this model have a screw off cap that you can check. As a last resort, if everything else checks out, is to replace the door boot. The rubber will sometimes become so mildewed that it will not go away and the smell will linger. I hope you find this information helpful. Let me know if you have any further questions. Post back with comments.
PS Do not use a wire brush on the rubber door boot. Use a green scrub pad or nylon bristled brush instead. You may case damage to the rubber.
Posted on Nov 07, 2007
Use only a tablespoon or 2 of detergent. Avoid liquid if you can. Use Viniger--instead of softner. Softner and liquid detergents have animal fats that causes the smells. Viniger will get rid of all extra soap and smells.
Also clean your tub monthly with the tablets for front loads.
Clean the rubber boot and the detergent cups.
Posted on Oct 05, 2009
Hmmm. 2.5 years with ours, and no mildew problem. We run a "hottest setting with bleach" cycle a few times a year ('bout every three months) and leave the door open when we aren't using it.
Of course, ours is the Whirlpool. I understand the GEs are prone to this.
Posted on Dec 23, 2007
Try Affresh. It's sold at most places where you can buy the washer. I guess someone at Whirlpool realized this problem. I'm getting some tomorrow so I don't know how well it works. I never heard of it until a repairman told me. They have a website - www.affresh.com. Good luck
Posted on Jul 05, 2008
I have the same problem. Have done the HOTTEST of hot washing w/ bleach, left the door ajar ... etc. STILL PERSISTS... NOT HAPPY WITH THIS AT ALL. My top loader never had this problem EVER...
Posted on Oct 02, 2009
Hi mate the first thing I would do is find out exactly where the smell is coming from if it is from the door seal just replace it if not I would check all the rubber hoses and clean then out then I would check the level of the drain hose to make sure that all the water is empty and that somebody did not extend the drain hose
Posted on Jul 22, 2008
The only solution that has worked for my Whirlpool Duet is to keep the door ajar in between washes. Usually the problem starts in July and ends in October. Once we started keeping the door ajar between washes the smell went away. No need to use more chemicals.
Posted on Jul 09, 2008
On my Duet I wipe down the rubber rim occasionally with bleach and NEVER use anything but HD detergent (the recommended amount). It makes a difference. I also leave the door ajar. An occasional bleach cycle is good, too.
When I first got the machine I used my regular detergent - big mistake. The mildew and smell was awful.
Posted on Jun 18, 2008
How can I raise the water level in my Whirlpool Duet. I can only wash 2 towels at a time and then have to add a couple of gallons of water during the rinse cycle and they're still not rinsed well. I can hear wet towels slapping around but not in any water. Help!
Posted on Feb 18, 2010
We have had our Whirlpool Duet since 2003 and continually have a problem with the sour mildew smell that builds when the machine isn't used for a few days. The problem with the machine is that it stays wet around the edges and under the rubber liner around the opening of the door. There is no way for that area to properly dry after doing laundry. I haven't done a load in 5-6 days and my first load of laundry today is going to send that sour smell throughout the laundry room and kitchen. No need to exaggerate and say we have skin rashes or clothes with mildew-that just doesn't happen. But it is disappointing to have spent that amount of money on a washer and have to spend the time I do cleaning behind the rubber. Spray a mildew remover behind it and let soak. Go behind it with your hand and wipe over and over with fresh papertowels or scotch pad. Be sure to run your finger inside every fold in the rubber. Keep repeating and spraying the mold/mildew remover, turning the inside barrel so it runs along a different section behnd the rubber, wipe over and over. You have to kill the mildew and get rid of it completely. That will give you a shot at going the longest until you have to do this again-maybe three months if you leave your door open a crack when not using.
Posted on Oct 19, 2009
You'll need to clean out the rubber gasket every time you do laundry to keep it free from moisture to get rid of the front load washer smell
Posted on Sep 30, 2011
I agree with MJB52. I've had the mildew/mold smell also. It was solved very simply by just leaving the door open when not in use.
Posted on Sep 27, 2008
Was told by maytag dealer that the door must remain ajar between washes to prevent the mold problem. It seems to be the answer.
Posted on Jul 21, 2008
I believe the problem lies inside the washer itself. We had the same problem with our toploader. I found that fabric softner is the main cause of out smell. It is made of animal fat and over time causes a slim inside everything you can not see. I took our washer apart and cleaned it out top to bottom. There was the most awful thick slim over everything. Once back together, we quit using fabric softner and the smell never came back.
Posted on Jul 04, 2008
After a year and a half of use our Whirlpool Front load washer smells like mold or mildew. what canwe do?
Posted on Jan 27, 2008
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