You may receive this error message when Windows attempts to use device drivers that are incompatible with Windows XP.
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To resolve this issue, verify that each device in your computer uses a
driver that is compatible with Windows XP. To do so, follow these
, right-click My Computer
, and then click Properties
In the System Properties
dialog box, click the Hardware
tab, and then click Device Manager
For each device, use the following steps to verify that it is using a Windows XP-compatible driver.NOTE
: To narrow down the search, begin with devices that have been disabled. A disabled device has its icon overlaid with a red X.
Double-click the device name to open the device Properties dialog box, and then click the Driver
Examine the driver version. All Windows XP drivers should be version 5.1.2600 or later.
you are not sure about the displayed version, examine the driver date.
Drivers created before the year 2001 may not be compatible with Windows
After you identify an outdated device driver that may be causing the problem, follow these steps to update the driver:
Insert your Windows XP CD into the CD-ROM drive. If Setup starts automatically, quit it.
In the device Properties dialog box, click Update Driver
to start the Hardware Update Wizard.
Click Install from a list or specific location (Advanced), and then click Next
Click to select the Include this location in the search box, and then type your CD-ROM drive letter in the space below. For example, type D:
Follow the on-screen instructions to finish updating the driver.
Restart your computer if prompted.