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Try resetting the player. There should either be a button for that (possibly on the back) or holding certain buttons together may prompt it. Check your player's user guide as it will certainly say how to restart it. If you can't find out how to restart it, try disconnecting the battery.
I HAVE 3 delstar mp4 player and it worked fine for a few months. I plugged it in to charge, took it off the charger and now it is frozen on a blue screen with an hourglass design. What's wrong and how can it be fixed? Help please ALSO I FORGOT TO MENTION THAT NONE OF THE 3 MP3/MP4 TURNS ON AT ALL. PLEASE HELP....
Disconnect the unit from the computer and take out all batterys for a while and see if that will clear up the glitch.. If that dosent help call tech assistance to seeif theres a reset switch or a reset procedure. 1-800-229-1235, 1-800-645-4994