Question about HP PSC 2410 All-In-One InkJet Printer

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HPpsc 1350 all in one shows off line but is plugged in

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Hi Dpbanner1 !

If I understand your correctly, the printer icon (in the printer folder) shows offline under it as a status. If yes.

This solution only works for USB connected printers. And I am sure that the printer is connected to the computer via USB cable (As it is PSC 1350).

Cause: You might disconnect and reconnect the printer multiple times or some of the print jobs struck in the queue. As a result it shows offline.

However, the easiest solution is just Right click on the printer icon and select "Use Printer online". Then refresh the Printer folder and check the status.

If the issue persist, then try to download the print diagnostic utility from the HP website and try to install in on your computer after that, run the utility to diagnose the printer software.

Once you download & Install the utility on your computer, it will create a Print Diagnostic Utility icon on your computer desktop or it will be listed in All Programs.

Double click on the Print Diagnostic Utility icon to open it. Then select the appropriate printer and then click on "Diagnose" button, this will diagnose and provide you the list of issues with a Red X mark, just click on FIX button to fix the issues.

Once it is done, click on "Print a test page" in the utility window to check the functionality.


Hope this will resolve the issue.

Great day!!!

With Regards
Mike.

Posted on Jun 29, 2009

  • Mike4urhlp
    Mike4urhlp Jun 29, 2009

    Here is the web link to download the hp print diagnostic utility.



    ftp://ftp.hp.com/pub/softlib/software10/COL21389/mp-56150-3/IJS_PDU0104_NN_W64_U_WW.exe



    With Regards.

    Mike

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