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Problem with Brother MFC-9420CN

In the display window it says "Check Paper Size" "Reload Correct Paper"
We have letter size paper in there and that is the only type of paper we use. We have shut the machine off to try and reset it but that has not worked. After we take the paper tray out and reload it, it will print the same page every time we follow this step.

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This happened on my MFC-9420CN. It turns out the there are blue tabs inside the paper tray that hold the paper in place. If the tabs are not touching the paper, you'll get this "Check Paper Size" error. The printer thinks that you have loaded a different paper tray.

Don P. Greensboro, NC

Posted on Jun 19, 2009

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Previous requested print job is sitting in print que is still trying to print, that job that was sent has a page size that is not letter. Open print que on computer....(start/control panel/printers and faxs - in there is driver for 9420, double click printers icon to open print que, delete docs in que. power off and then on printer.

Check default page setup in word or whatever you use also check settings on print driver by right clicking icon and properties.

Posted on Nov 08, 2007


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