Question about Hamilton Beach Coffee Makers & Espresso Machines
If the model you have is a 74214, I had the same problem. I had to repeatedly turn the pot off and on to get a whole pot of coffee. I returned the first one within 90 days back to Walmart with no receipt. They exchanged it with no problem The second one did the same thing so it went back also. I was going to exchange it for the same model but got lucky and found the next upgrade model (47665) on sale at that time. Not only did Walmart credit me the cost of the faulty one, but refunded me the $5.00 difference!!!! I've had the better model (47665) for about 9 nonths now and had a problem with a waher/gasket falling out causing the coffee to run all over the place. I called Hamilton Beach customer service at 1-800-851-8900 and explained the problem. They informed me that the tiny plasitc piece that holds the gasket in place had broken and I would need a whole new tank. They then informed me that for the $5.00 cost of shipping, they would send me the new tank FREE OF CHARGE!!!!!! AMAZING. I love Hamilton Beach and know that they stand behind their products. Call them at 1-800-851-8900 and explain the problem. I'm sure they will remedy the issue at little or no cost to you and if it can be repaired, I know they will send the part with instructions at no cost. Good Luck to you. Katherine
Posted on Jul 13, 2009
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Posted on Jan 02, 2017
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