Evolis Primacy Card Printer Logo
Femi Obembe Posted on Jul 09, 2014
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Pls How do i resolve Primacy mechanical Error and is making an usual noise compare to the normal sound

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  • Expert 92 Answers
  • Posted on Nov 25, 2014
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When the printers make unusual noises and stop functioning, it is usually an indication of a physical problem with the printer itself. As an Authorized Service Center, there are a few things we always check for, including a dislodged ribbon motor gear, and a ribbon break-kit issue. However, these are generally not user-serviceable items. The one thing you can check for is if the cleaning roller has dropped out of its place in the card feed mechanism: you can check for this by opening the top-lid, removing the ribbon cartridge, and spinning the card-handler (inside, front). There should be a grey cleaning roller present, and the locale is marked as "cleaning roller". If it has come out, it will likely have fallen to the inside-bottom of the machine. Usually you can just invert the printer and it will drop out. Occasionally you will have to drop one or the other of the side panels to access it. Both the left and right side-panels have a release latch accessible when the top-lid is open (along the inside top-edges about half-way from front-to back).

All of that said, the Primacy printers came with a 3-year manufacturer's warranty. As the first models rolled out in late 2012, yours is no doubt still under warranty. Contact a factory authorized dealer for help. If in the USA, we'd be glad to assist.

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Hi Marilyn - when the power light is flashing, and no other lights are on, that usually indicates it is receiving data from your PC. Disconnect the power and data cords from the Primacy, then ensure you have ribbon & cards loaded, and that the card thickness gauge is set appropriately for the card thickness you use (usually 30 mil). Then plug in ONLY the power cord to see if the printer will start normally while disconnected to the PC.

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