Question about Epson Stylus Photo RX620 All-In-One InkJet Printer

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Ink spilled Hi I changed the lt blue, yellow, and lt magenta last night and I got an error message that it didn't recognize the cartridge... then I turned it on and off and it did recognize it but when I printed the black did not work.. then I unplugged it for 15 minutes and turned it on again... i get the error message the "printer error occured please see documentation" I went to take the cartridges out and reinsert them again just to see if something was wrong with the way they were inserted and thats when I noticed that there is mainly blue ink all over everything... I mean its like it was dumped... Another printer repair website told me to just let it dry out and do a head cleaning. Its been 24 hours and still the same error message. How can I do a head cleaning when I can't get past the error message?? Is my printer toast? Please tell me what to do. What is my next step. I love the print quality of this printer for photos. I hardly used it at all. Its a little over a year old so the warranty is probably out.

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  • Trish K Nov 09, 2007

    How do I know if there is a short? When I turn it on it does everything normally as far as the cartridges moving to the left and setting up to print. And the scanner works fine. But when the cartridges do finally get in place I hear a sort of "hissing' sound that I never heard before. Then after that, the error message appears. I've replaced the the cartridges with new ones and no change. Its not a LOT of ink that spilled. But I can't get my fingers down where it looks like it did spill. And ya know there are some things that are supposed to be soaked with ink right? like the spongy things... I mean isn't that how a printer works ? So how do I know what is supposed to have ink on it and what is supposed to be clean. I have no idea.



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It is true that if you let the ink dry it won't be a problem. If you switch it on before think dries, it may cause the printer to shortcircuit.

Take a wet soft cloth (add a little isopropyle alcohol to make it wet) and with this cloth wipe the printer and inside, where the ink was spilt. also clean the cartridges.

After cleaning put the cartridges back and try again. if the problem persists, try changing the cartridges.

If something is already short get your printer sereviced from an authorised service outlet.

Posted on Nov 07, 2007


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