Question about Pinnacle Dazzle Video Creator Platinum (230100037) Video Capture

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I am having a issue with my pinnacle studio everything is set up correctly but in the capture tab nothing is appearing in the preview. it just a black screen i am using the Dazzle Platinum and i am using windows xp any help would be much appreciated thanks

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Uninstall, reinstall studio, apply sp2 and sp3 to windows, turn off virus protection

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