Question about Whirlpool WTW6400SW Cabrio Washer

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My whirlpool top loading washer keeps going into F-1 mode. I have used the trouble shooting guide information but it still goes to F-1.

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  • tloadholt Jun 28, 2009

    The solution was very helpful and I will get on it tomorrow.
    Thanks Guru

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  • Whirlpool Master
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Primary Control Failure
F
then 1 flashes when there is a primary control failure. Replace the machine control assembly.
See Accessing & Removing the Electronic Assemblies.

U might be interested to know that this problem is most likely covered by a factory recall, call thias number to see if you qualify Here is what you based on a sucessful free repair from another Whirlpool Cabrio owner with the same problem. I started noticing the F1 error on my Whirlpool Cabrio washer upon starting a load... Obviously, the same problem that so many hundreds of others have already noted here. After reading through several of the posts here, I did the following and Whirlpool picked up the tab for parts & labor, no questions asked.

  1. Write down your washer model, serial number, and purchase date.

  2. Call Whirlpool Customer Service at 800-253-1301

  3. Choose the option to Speak directly with an Agent

  4. Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

That's all I had to say. The agent put me on hold for 30 seconds and arranged for a local appliance repair company to come to my house and fix the problem. I called the appliance repair company immediately after talking to Whirlpool, to confirm that they got the authorization for Whirlpool to pay parts & labor, and also to give them the part number that I knew they'd need ahead of time to save them a trip - they still made two trips.

If for whatever reason the Whirlpool agent is giving you trouble, keep your cool and inform them that you are 99% certain that this is a manufacturing defect and that if they fail to stand by their product, you will be taking your case to the Better Business Bureau.

I hate to see all of the stories on here about people having had to fork out hundreds of dollars to address this issue. I'm glad that I didn't start getting this error until now, after it's become a very well known problem... but I do feel for those of you who ended up having to pay more of your own money to fix a problem that shouldn't even exist in the first place.

Posted on Jun 28, 2009

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