Question about Whirlpool WTW6400SW Cabrio Washer
Primary Control Failure
F then 1 flashes when there is a primary control failure. Replace the machine control assembly.
See Accessing & Removing the Electronic Assemblies.
U might be interested to know that this problem is most likely covered by a factory recall, call thias number to see if you qualify Here is what you based on a sucessful free repair from another Whirlpool Cabrio owner with the same problem. I started noticing the F1 error on my Whirlpool Cabrio washer upon starting a load... Obviously, the same problem that so many hundreds of others have already noted here. After reading through several of the posts here, I did the following and Whirlpool picked up the tab for parts & labor, no questions asked.
That's all I had to say. The agent put me on hold for 30 seconds and arranged for a local appliance repair company to come to my house and fix the problem. I called the appliance repair company immediately after talking to Whirlpool, to confirm that they got the authorization for Whirlpool to pay parts & labor, and also to give them the part number that I knew they'd need ahead of time to save them a trip - they still made two trips.
If for whatever reason the Whirlpool agent is giving you trouble, keep your cool and inform them that you are 99% certain that this is a manufacturing defect and that if they fail to stand by their product, you will be taking your case to the Better Business Bureau.
I hate to see all of the stories on here about people having had to fork out hundreds of dollars to address this issue. I'm glad that I didn't start getting this error until now, after it's become a very well known problem... but I do feel for those of you who ended up having to pay more of your own money to fix a problem that shouldn't even exist in the first place.
Posted on Jun 28, 2009
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Posted on Jan 02, 2017
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