Question about Creative Labs Creative Technology Zen MP3 Player
The reset button cap on the lower left side of the unit may be jammed, causing the reset switch it activates to be come stuck.
This will put the unit into a loop in which it continually restarts.
You'll never see any sign of life if this occurs.
Be sure you see the "RESET" stencil or that may not be the reset button.
I've seen people poke paper clips their devices' microphone or speaker openings!
Be very careful when pushing the reset so that the button cap goes straight down.
If yours is stuck, unstick it, then it should come on if the battery is charged.
Then be sure to give it a FULL charge before using it, because while the button was stuck, power was being consumed.
Be sure to remove the rubber boot / skin before trying to reset the unit.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Nov 21, 2011
What kinda of zen is it? if you have the zen mozaic, there is a power button on the right side that you hold down. if that doesnt work, push the reset buton and try again. the reset button is located on the other side, towards the bottom.
Posted on Jun 29, 2009
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Feb 26, 2009 | Creative Technology ZEN Stone MP3 Player
Aug 16, 2008 | Creative Labs ZEN V Plus MP3 Player
Jun 03, 2008 | Creative Labs Zen Touch MP3 Player
Nov 08, 2007 | Creative Labs Zen Touch MP3 Player
Mar 27, 2014 | Creative Labs Creative Technology Zen MP3...
132 people viewed this question
Usually answered in minutes!
Level 2 Expert
Level 3 Expert
Level 3 Expert
Step 2: Please assign your manual to a product: