Question about Canon EOS Rebel XSi Digital Camera

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EOS Utility I purchased a Rebel Xsi, and installed the software. Upon connecting my camera to my computer, and launching the EOS Utility, the options to download the images, select images, or camera settings are shaded out. In order to transfer pictures, I have to go into "My Computer", open up the camera and copy and paste it. I have updated all of the software from Canon's website with the June 2009 updates, and the problem persists. Thanks for the help.

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I got the same problem updating the EOS Utility. The version on the original SXi CD is 2.4.0.1. The upgrade is version 2.6.1. I suggest you to uninstall all the updated software. Or at least the EOS Utility. Go to the folder <C:\Documents and Settings\user name\Local Settings\Application Data\CANON_INC>
In this folder you can find a folder beginin with a name like:
EOS_Utility.exe_StrongName_muhfu2gnawkmjd0qlpv1espmrau2qmqw
Delete this folder. You must set the folder options to show the hidden folders.
Reinstall the EOS Utility 2.4.
If not works, please try to contact me, using the button "Ask Me" on my profile's page.

Posted on Aug 11, 2009

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Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work

Posted on Aug 07, 2009

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SOURCE: Cannot download pictures Canon Rebel Xsi

Create a folder on your desktop. Use the cardreader to download to it.

Posted on Aug 30, 2009

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Not a good idea to post your phone # and e-address on this or any other site.

This question arrived on FixYa.

Problem is the camera firmware isn't compatible with the software possible needs a Canon free update or purchase a card reader and download your pictures stepping around the camera.

The computer will look at this card reader with the memory card installed as an external hard drive or memory device.

Download you pictures and then do a safely eject or eject before removing the memory card, once back in the camera remember to format the memory card this give the camera a nice clean surface to work with again.

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The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


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