Question about HP Photosmart 3310 All-In-One InkJet Printer

2 Answers

HP 3310 printer will not scan a fax or slides

I have a simular problem reported by many hp 3310 users--with a few differences.
The speifics are:
I CAN scan a paper or photo
I CAN copy a paper (The carrriage arm works fine for both these operations--it goes the entire length of the glass).
My problem is if I am trying to fax or scan slides. After a little movement the carriage arm comes to a gringing halt which locks up the printer. The only way I can get it to reset is to pull out the power plug.
I've looked online and have found no solution to the problem. I reinstalled the printer but have the same results.
Thanks for any suggestions.

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have the exact same problem: I can scan and copy but cannot fax (carriage arm grinds and stops). I tried solution #1 listed on this site: take out the power cable, press and hold # and 3 for 30 seconds, while pressing them plug in the power cable. Then perform the same operation with # and 6. This did not resolve the problem. However, I then unplugged the printer (since it was jammed) and left it unplugged overnight. When I plugged it in in the morning, the fax worked fine. A week later, the fax did the same thing (after a power failure), so I again tried resetting it with no result and as a last effort, unplugged it overnight and when I plugged it back in in the morning, it worked. Not sure if this was just luck, but it worked twice.

Posted on Aug 06, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 56 Answers

No problems man
:just take out the catriges..plug outthe power cable ....then plug it bacvk in after 20 secnds,the printer will ask fr printer catriges ,puthem back in and try to perfom fnctions ,still problem persists ,follow following steps
:just go ahead and take ou the power cable
and press and hold # and 3 fr 30 seconds
while pressing them plug in the power cable
:similarly perform with # and 6
:ur problem will be resolved

Posted on Jun 29, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I get a fax conformation?


This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Aug 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Can't launch fax with HP solution Center


I'm having the same problem... did you ever fix it?

Jul 26, 2009 | HP Photosmart 3310 Printer

1 Answer

Can't scan PLEASE HELP!


SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

May 21, 2009 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

HP shotosmart 3310


i cannot scan any documents

Jul 17, 2008 | HP Photosmart 3310 Printer

1 Answer

HP photosmart 3310


It could be not power to the power supply. Do you have a way of testing it?

Jun 30, 2008 | HP Photosmart 3310 Printer

6 Answers

HP 3310 All in One Printer with Scanner


yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

Feb 07, 2008 | HP Photosmart 3310 Printer

1 Answer

HP COLOR LASERJET 2840


scan the report you are putting in for fax. give a print command for the scanned image/document after the scanned article is saved in the system

Sep 18, 2007 | HP LaserJet 2840 All-In-One Printer

Not finding what you are looking for?
HP Photosmart 3310 All-In-One InkJet Printer Logo

277 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...