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Check first if the wireless card drivers are installed properly Hit on Windows and Pause Break key simultaneously. Click on Hardware Tab then Device Manager Click on the plus sign under network adapters and verify that there is a wireless card listed there with no red x, question mark, and exclamation point. Double-click on it and check the device status if it says "This Device is Working Properly". Let me know if this is the case on your device manager so we can proceed with checking your wireless settings.