Question about Microsoft Zune JS8-00001 Digital Media Player

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8 GB Zune Won't Turn On

I have had my 8 GB Zune for about 6 months. But two nights ago, I was trying to tur it off and it wouldn't turn off when I held the Play button down. Then, suddenly, it turned off and I couldn't turn it back on. I have tried to reset it by holding down the Back and the Up buttons but that doesn't seem to work. Also, when I plugged it into my computer, the software doesn't recognize my Zune. If anyone can help, please do.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

ThaMp3Doctor
  • 8596 Answers

SOURCE: HELP!!!!! My zune's buttons are not working!!!!!

Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008

  • 1 Answer

SOURCE: My Zune froze and shut off, it won't turn back on.

I had the same thing happen to me. what you want to do is hold the back button down then the up circle key for about 5 to 10 seconds, that should solve you prob

Posted on Nov 04, 2008

  • 1 Answer

SOURCE: zune froze won't reset tried

Followed explanation on Yuotube on how to disconnect battery. Rebooted Zune and all works normally?????
This is the first time I have had any problem with Zune in 12 months and very grateful to Fixya in helping me find the solution.

Posted on Dec 31, 2008

  • 1 Answer

SOURCE: 120 GB Zune wont turn on or charge like its complely dead.

Following up my last post:
I tried the reset process a few times and that didn't work so I called Microsoft support and they told me that the only thing to do is to send it in for repair/replacement. Thankfully, the Best Buy where mine was purchased has a thirty day return policy on defective merchandise and I'm still within that window so I'll be taking advantage of that. I hope everything works out for you guys and that Microsoft fixes this problem.

Posted on Jan 09, 2009

  • 2 Answers

SOURCE: I can't unlock my Zune.

My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.

Posted on Feb 15, 2009

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http://support.microsoft.com/kb/946064?sd=zune

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Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

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My zune shut down itself and can not open it anymore...Please help


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~Temp

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