Question about HP Officejet 5610 All-In-One InkJet Printer

1 Answer

Can't get paper to load so that the printer doesn't think it is out of paper. Help! When I hook up the printer and ask it to print a self test, it thinks it has no paper in it. I am loading it into the input tray.

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  • 483 Answers

Hello,

The problem could be due to reasons like:

  1. The paper tray is empty or overloaded.
  2. The Paper may be curled or wrinkled or torn.
  3. The paper width might have pressed tightly in the stack of the paper.
  4. The paper tray may not have been inserted properly.
  5. The paper settings do not matched with printer settings.
  6. The rubber rollers may be dusty.
If an “Out of Paper” message is shown on your computer and your printer cannot pick up paper, then follow the steps below (in the order) to resolve the problem.

Step 1:Checking the media and print settings:
  1. Remove power cord when the printer is ON, wait a while and then plug it back.
  2. Turn the printer ON.
  3. Place a Paper, which is not ripped, dusty, wrinkled, or bent.
  4. Place the papers of same size.
  5. Tap the stack of the paper.
  6. Verify the stack of paper between 10 to 25 sheets.
  7. Insert the stack of papers into the printer.
  8. Set the paper settings in the print driver.
    • Open a Document in the application, which has to be printed.
    • Click File > Print > Properties > Paper/ Quality tab.
    • In the Size Drop down menu, Select the Size of Paper.
    • In the Type Drop down menu, select Type of Paper.
    • Click OK.
  9. In the Print Dialog box, click OK to print .
  10. Try printing again.
    Note: If this step resolved your problem and you want to print on another media, change the paper in the unit, repeat steps 2 to 7 above for the new media.
If the issue is not solved, continue on to the next step

Step 2: Get the HP Paper Feed Cleaning Kit if necessary:

Some Ink Jet printers of HP require a special kit to resolve this issue. Check out if your printer falls in this category.
Step a: Determine the Model of your product.

HP Desk Jet 5440 and 5940 series printers Models:
  • 5420v, 5432, 5440, 5440v, 5440xi, 5442, 5443, 5438.
  • 5940, 5940xi, 5943.
HP Photosmart All-In-One 2570, 3100, 3200, 3300, 7800, 8000, and 8200 series printers Models:
  • 2570, 2571, 2573, 2574, 2575, 2575a, 2575v, 2575xi, 2578
  • 3108, 3110, 3110v, 3110xi
  • 3207, 3210, 3210a, 3210v, 3210xi, 3213, 3214
  • 3308, 3310, 3310xi, 3313, 3314
  • 7830, 7838, 7850, 7850w, 7850v, 7850xi, 7853
  • 8030, 8038, 8049, 8050, 8050v, 8050xi, 8053
  • 8230, 8238, 8250, 8250v, 8250xi, 8253
HP PSC 1510, 1600, and 2350 All-In-One series printers Models:
  • 1503, 1504, 1508, 1510, 1510s, 1510v, 1510xi, 1513, 1513s, 1514
  • 1600, 1603, 1605, 1608, 1610, 1610v, 1610xi, 1613, 1615, 1618.
  • 2350, 2352, 2353, 2353p, 2355, 2355p, 2355v, 2355xi, 2357, 2358.
Step b: Determine the range of the serial number.

After knowing the model of your printer, now get the serial number.
  • If the third and fourth digit of the serial number is 56, 57, 58, 59, 5A, 5B, 5C, or 61, then HP representative.

    Can't get paper to load so that the printer - error.jpg
  • If you don’t find third and fourth digits of the serial number in the above list then you do not need the special cleaning kit. Continue on to the next step.
    NOTE: A USB connection is required for Windows 98SE, Me, 2000, or XP computer to use the HP Paper Feed Cleaning Kit. If the product is not already connected via USB, then connect it via USB before using the patch, or the kit will not work.
Step 3: Cleaning the rollers:
  1. Turn of the computer and unplug.
  2. Open the access door to access the rollers.
    Note: Refer to the product's User's Guide to locate the rollers
  3. Clean Up the rubber rollers with cloth lightly moistened with water.
  4. Close the access door and plug the power cord in.
  5. Try the printing.
If you still experience the problem the you have to service your product.

Fame !

Posted on Jun 28, 2009

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My Star TSP600 Thermal Printer is displaying a flashing Error light. Power light on, new roll of paper loaded correctly, self-test was ineffective - nothing printed. What's my next step?


i know you stated you put the paper in correctlyin the printer but if the thermal reactive side of the paper is not facing the print head the thermal paper won't print on the wrong side of the paper. it will load into the printer and seem ok but the heat on the wrong side of the paper will not react and show any writing. Can you try turning the paper over in the printer feed holder so the other side of the paper faces the print head and give it another test .

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HP Deskjet 5650 - Troubleshooter keeps saying paper is low or out.


How to use the solutions in this document To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. Print a self-test page Follow these steps to print a self-test report.
  1. Load plain paper in the paper tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press and hold the Power button (c01602202.gif ).
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c01733891.gif IMPORTANT : Try to print a self-test report after every solution even if the solution resolves the issue.

Mar 28, 2013 | HP DeskJet 5650 InkJet Printer

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WAS HAVING TROUBLE WITH HL 2040 PRINTER , LEARNT HOW TO RESET , FIXED THE PROBLEM. TRIED TO PRINT A WORD DOCUMENT , WOULD NOT PRINT - BUT WOULD PRINT EXCEL DOCUMENTS. WHILST TRYING TO GET STARTED AGAIN...


Hi Ron, I dont think you have a printer problem, i think you have a print driver/computer problem.

To find out unplug it (the usb) from you computer, turn it off so no data remains from previous print commands sent from your pc and run a self test by holding your green go button when you turn it on, keep it held untill toner, drum and paper lights light up, then let it go, then press the go button and the printer will print a self test....

If this works ok then we know your printer is ok. and your issue is as i suspect it is, with your print driver, paper size or tray select settings in Driver or in Word or in Excel or your document.

You can isolate if document problem by doing self test in print driver in control panel..

If self test on printer unpluged works and we have no error lights and are seeing the test ok and no flashing lights then you may want to ensure driver is good by completly unistaling the driver on your pc, do this by unistalling all brother stuff from control panel/programs and features (depends on operation system you are using).

Then with it still not connected, go to brothers web and download the full software and drivers package to suit your operating system, run it and only plug in the usb when instructed.

Let me know if your printer shows an error when not connected or if self test fails and Ill go down that road with you... if paper light on it when not connected, it tells us we have a jam, make sure you check back door and under toner drum and paper is sitting neat in tray

But when you tell me excel works and word doesnt, i dont think printer, it is software.Check your page size settings in word and excel and of your documents as the flashing paper light may be the printer trying to tell you the data sent to it from word is a paper size mis match to what the printer has in its tray and it wants you to feed the correct size paper in the manual feed/bypass slot. You should also check paper size and tray selection in your print driver in printers and faxs under control panel is the same as your document. Here is your manual

and here is where you can download your print driver (unistall old software and unpug usb first)

The more i ponder this, it is page size settings in document/excell/word and printer is asking you to feed paper in manual pass slot (above tray)

CHEERS RON
STEVE ;)








hi

Feb 22, 2012 | Brother HL-2040 Laser Printer

2 Answers

Every time I try to print the paper jams. All the paper has been removed, turned it off, still jamming


Found this on the Web, hope it helps you.
If you find this helpful, pls rate me.

Turn your printer off for about 10 seconds, remove the printer cable and then turn the printer back-on. Does only the Green Power Light come on solid [not blinking], as would be normal, or does the Red Error Light also come on? If only the green power light comes on, then try running your printers self-test page, directly from the printer. On most epson printers you can usually run an self-test page to determine whether a problem comes from the printer itself, or possibly from your computer system. Of course if there are actually any red error lights/leds, already showing on your printer, that would indicate that there is already a problem in your printer. Not all epson printers are always the same, but the following information applies to most models. If this self-test does not actually work on your particular printer, then you should refer to your "User's Manual/Owners Manual" for the correct procedure on how to run your printers self-test page. First unhook/unplug the printer cable from the back or side of the printer. Leave the power cord still plugged in to the wall and leave the paper loaded, as normal. Turn the printer off for 10 seconds or so, to clear out any remaining DATA or information that may still have been in the printers system, from when the computer was previously connected. Normally [on most models], you turn the printer off and then you simply reach over and hold-in on the paper button, while you reach over and turn the power button back on, as normal. Continue to hold in on the paper button for about 3 to 5 seconds, but release the power button after turning your printer on. Release the paper button once you can hear and see the printer starting to initialize and start to pull-in a piece of paper. The printer will normally print out the self-test copy, which will also have a nozzle test on it. If that test fails, or cannot actually be ran because the "Red Error Lights" come on, then you know that there is an actual problem in the printer. Depending on the combination of which lights are on SOLID, or FLASHING or OFF, will actually indicate the possible service error condition. Be sure and let us know if you recently had to remove any bad paper jams, by yanking out the paper with force, especially towards the rear of the printer, in the backwards direction. There is a common problem when you get a constant jam condition, or paper won't feed in correctly after a bad jam was removed, or even when the printer or your computer thinks that the paper has not been correctly loaded. If that is the case, then its possible that a part was unhooked/unseated or even damaged, causing a possible constant paper jam condition. If you did have a bad jam, prior to the paper feeding problem, then let us know and we can try to help you further...ON THE OTHER HAND: If everything is working correctly in the printers Paper Feed Assembly, Carriage Assembly/Cartridge Assembly and the Printhead Assembly, then the self-test copy should be printed out and correctly fed thru the printer. If the self-test page prints out correctly and the nozzle test looks ok, then that indicates that your printer thinks it is working normally [as far as the self-test goes].

Thanks and Good Luck.

Jan 25, 2010 | Epson Stylus CX6000 All-In-One InkJet...

1 Answer

Lexmark z517 paper in keep saying load paper when printing wont feed through please help


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.

To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.

Next, I'd like you to attempt this printer self-test by following the steps given below:
1. Disconnect the power cord from the back of the printer.
2. Press and hold the button on the printer panel.
3. Reconnect the power cord and keep holding the button on the printer panel until the printer starts to pull paper.
4. The printer should now print a test page. Please note that the test is continuous. To stop the test, disconnect the power cord.


The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.


If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.


If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Oct 18, 2009 | Lexmark Inkjet Z517 Photo Printer

1 Answer

Hp printers continue to jam


Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report .
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue. Solution one: Clear the paper jam Follow these steps in the order presented to resolve the paper jam. Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism

Sep 08, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Load paper


Hi,

To resolve this issue pick one blank sheet and insert it in the tray and try to print self test page. If the printer prints self test page then load the paper properly and try to print. If self test page won't print then check the paper settings.

May 22, 2009 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

Printer will not print out anything


It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the gray button is pressed?

Next, try this printer self-test by following the steps given below:

1. Turn the printer's "Power" off (metal button).
2. Press and hold the "Paper Feed" (gray) button.
3. While holding the "Paper Feed" button down turn the "Power" button on and hold both buttons until the power light comes on 5-7 seconds.
4. Release both "Power" and "Paper Feed" buttons.
5. The printer should feed a sheet of paper in and print a test page.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

However, please let us know the name and version of the operating system (Windows XP / 2K / NT, Windows Vista, Mac) that you are using on your computer. This information is important for us to troubleshoot the issue further.

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My HP PSC 1402 won't print!


my system ever thing is ok,but once i put paper displaying a out of paper,how 2 resolve this problem

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Cannot restore the settings of printer like the tear of on the keybord... what did do to restore the settings of this printer... i cannot print  the print out is a symbol . same on the printest on the...


Hi,

To do a Default Setting Mode to an Epson LX300+, you need to:
1. Power OFF the printer (for at least 10 seconds or more);
2. Press Tear Off button while simultaneously powering ON;
3. Release button, maintain power ON, printer will print basic/default settings.

At most times, it is the parallel/printer cable that gets dislodged. loosely connected or perhaps would even require replacement.

Should you want to do a printer self-test on an Epson LX300+:
Printer's Self-Test - The built-in self test function demonstrates that the printer is working properly. You can run the test with either continuous paper or single sheets; this describes the easier way, with single sheets.

* Make sure the printer is turned off and the paper-release lever is pushed back to the single-sheet position. Raise the paper guide upright.
* While holding down the LF/FF button, turn on the printer. The PAUSE light flashes.
* Slide the left edge guide until it locks in place at the guide mark. Next, adjust the right edge guide to match the width of your paper.
* Slide a sheet of paper down firmly between the edge guides until it meets resistance. The printer loads the sheet automatically.
* Press the PAUSE button. The printer begins printing the self test.
* To stop printing temporarily, press the PAUSE button.
* To end the self test, make sure the printer is not printing. Press LF/FF to eject the sheet; then turn off the printer.

Hope that this be of some help/idea. Pls post back how things turned out or should you need additional information.

Good luck and kind regards.

Good luck and kind regards.

Dec 04, 2007 | Epson LX-300 Matrix Printer

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