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Scotsman automatic ice maker dce 33, poor ice production

I installed this unit for a customer, scotsman dce 33, automatic ice maker about 2 years ago, they are complaining that the tray only fills to about 2 inches at any time. the door seems to have a good seal, water is flowing well, setting is for maxium ice.
can you give a suggestion?

thanks, John

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4 Suggested Answers

  • 473 Answers

SOURCE: ICE MAKER NOT WORKING Kenmore cold Spot model# 106.55536400

Most common problem is a broken ice maker module.  Should also replace ice maker thermostat when changing the module.  Make sure fill tube isn't frozen first. If you take the ice maker out pull off the plastic cover and in the center of the wheel that kind of looks like a gear there are two little plastic studs.  If one is broke or they are pressed together then the module is bad. Make sure to replace the thermostat along with some silicone grease because a bad thermostat is what causes the module to break.

Posted on Oct 20, 2007

  • 864 Answers

SOURCE: No Ice is being made. Water is being despensed at the door but it seems that no water is going to the ice maker. Have good water flow to the pump.

Is the ice maker turned on?  The on/off switch is located on the top right side of the freezer compartment.  The manual says that there is a sensor beam that passes from one freezer wall to the other to shut off ice making when the bin is full.  Check to make sure nothing Is blocking that signal beam and that the bin is correctly installed.

Posted on May 30, 2009

  • 64 Answers

SOURCE: ice freezes into one solid block and won't dump out of the tray

remove cube tray from ice maker. clean with limeaway adn rinse. Spray with a light coating of PAM cooking spray. wipe dry and reinstall. be careful not to damage the sensor ( in center of tray)

Posted on Aug 26, 2009

Sea Breeze
  • 4625 Answers

SOURCE: i have a scotsman dce 33 it is 10 years old. Service man said it has a leak and is a sealed unit. I would need a whole new sealed unit. Could this be repaired by putting a valve in line, fixing the

What I gather from the technicians remarks are the whole sealed unit and he leaves out the defined area of the leak. Sometimes leaks like this are really difficult to find and repair especially if the ice machine is still in use. To answer your question yes it most likely can be fixed if the leak location is found, fixed, pull another vacuum and recharged with Freon, If you have more questions I will be here to answer them for you, Sea Breeze

Posted on Nov 27, 2011

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The freezer isn't making alot of ice. Can the hose behind the ice maker freeze?

Hi and welcome to FixYa, I am Kelly.

When a refrigerator slows down ice production it is usually the result of poor air-flow through the evaporator coils. The poor air-flow is due to ice build up on the evaporator coils. The ice build up happens because the unit is not defrosting properly or the evaporator fan is not running at full speed.

To answer your question "Can an Ice-maker tube freeze?" Yes, they can and do freeze but when they do freeze that is caused by a defective inlet water valve that is leaking water by when it is supposed to be shut off. It can freeze if some one set the temp control to MAX cold. Additionally when they do freeze and the Ice-maker cycles the plastic hose on the back of the unit pops out of the ice maker tube and each cycle starts porting ice maker fill water on the floor.

This may sound odd.. but. Perform a manual defrost by removing the freezer contents and directing a fan into the freezer compartment for just over 2 hours. (Makes a water mess so do not leave it unattended) The return the unit to normal service and after 8 hours start watching the amount of ice produced. (Should be normal for 2 days!) If after 2 days the ice production slows again you have an automatic defrosting problem that is causing the ice build up on the evaporator coils.

If you need any more assistance please include your complete model number in any future responses.

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The scotsmand machine make ice, but quantity of the ice seems limited. The machine was descaled a month ago, no signs it needs serviced again. Could the cube sensor be faulty?

Take a can of compressed air and blow out the dust in the coil. If the coil can't get rid of the heat, it reflects in the amount of ice it produces.

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generally low ice production can be attributed to a couple of things. first and most importantly is temperature problems in order for the ice maker to pmake ice at a consistant rate the temp has to be 0 farenheight if it is not it causes slow production. altho you may have the temps set low enuf you need to check to be sure the coils underneath the unit are clean. also monitor door openings and heavy usage.
The next thing that can cause slow ice production is a bad temp sensor in the ice maker itself. this part is replaceable and is inexpensive usually less than 20.00 dollars. 
One last thing that can happen is the icemaker may be cycling twice to get enough water to make a full mold of ice this is very rare and you would notice occasional hollow ice cubes or very small cubes.
Hope thi info helps you out thanks Peyton

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